Academic Operations Associate

About Campus

Campus https://campus.edu/ is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed, but outcomes haven’t. Traditional college hasn’t kept up with the aspirations of today’s students—and they can’t afford to wait.

At Campus, we’ve built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes. Our students graduate with in-demand business and AI skills—ready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Company's Most Innovative Companies of 2024 https://c212.net/c/link/?t=0&l=en&o=4289374-1&h=905796532&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4174213-1%26h%3D410953500%26u%3Dhttps%253A%252F%252Fwww.fastcompany.com%252F91036638%252Fcampus-most-innovative-companies-2024%26a%3DMost%2BInnovative%2BCompanies%2Bof%2B2024&a=Most+Innovative+Companies+of+2024.

We’re backed by an exceptional investor team that believes deeply in our vision for the future of education, including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O’Neal, and others.

The world has changed. Higher ed needs to catch up, and we’re leading the way - come join us!

About the Team

The Academic Operations team runs the operational ground game that keeps faculty, programs, and academic systems moving smoothly. The team focuses on execution, data accuracy, and cross-functional coordination to ensure reliability at scale.

About the Role

We’re hiring an Academic Operations Associate to support day-to-day academic operations with a focus on faculty support, data integrity, and workflow execution.

You’ll own critical operational workflows—ensuring processes are followed, systems are accurate, and faculty have what they need to succeed.

This is a high-volume, detail-driven role with clear growth into more senior operations ownership over time.

You’re excited about this opportunity because you will…

Data Integrity & Tracking

• Maintain accurate records for faculty onboarding, course assignments, and scheduling updates

• Monitor systems to ensure data accuracy and completeness

• Proactively identify and resolve discrepancies before they impact scheduling, payroll, or faculty experience

Process & Workflow Execution

• Execute defined academic operations workflows consistently and on time

• Track and manage incoming requests (program changes, faculty updates, platform needs)

• Ensure requests are logged, monitored, and resolved according to SLAs

• Prepare documentation for audits, accreditation, and internal reviews

Platform & Program Support

• Serve as an internal expert on Campuswire (our LMS)

• Support course setup, faculty assignments, new faculty training, and term rollovers

• Coordinate curriculum alignment projects across NY online and Sacramento campuses

• Validate program configurations against approved academic plans and test updates before term launch

Faculty Support & Issue Resolution

• Serve as first-line support for faculty operational questions

• Triage and resolve common onboarding, access, scheduling, and platform issues

• Escalate complex matters with clear documentation

• Communicate deadlines, updates, and expectations clearly and consistently

Continuous Improvement Support

• Identify recurring issues and surface process improvement opportunities

• Help document and refine workflows and playbooks

• Support implementation of new tools, systems, and operational initiatives

We’re excited about you because…

• You have strong attention to detail and thrive in structured environments

• You have excellent organizational skills and can manage multiple concurrent priorities without dropping details

• You communicate clearly and professionally with faculty and internal stakeholders

• You build strong cross-functional relationships and collaborate effectively

• You follow processes rigorously while flagging when they break

• You operate effectively in high-volume environments

Required:

• 2–4 years of experience in operations, program management, or academic administration

• Bachelor’s degree

• Strong comfort working with structured data

• Clear written communication and sound professional judgment

Nice to have:

• Experience working with an LMS (e.g., Campuswire)

• Experience supporting multi-campus or multi-program academic operations

• Exposure to accreditation or academic compliance documentation

What you’ll get:

• A compensation package that includes a base salary ($60,000 - $75,000) + equity grant

• Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary will be localized.

• Medical, dental, and vision insurance

• 401(k) match

• Fertility benefits via Carrot

• Flexible Time Away + paid holidays

• In-office lunches for our NY Office (did we mention, we’re dog friendly? 🐶)

• Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)

• Social events - happy hours, birthday celebrations, holiday parties, & more!

• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

Where we’re located: Tribeca, NY

Unfortunately, we are unable to offer new H-1B visa sponsorship for this position. Candidates must already be authorized to work in the U.S. without requiring new H-1B sponsorship. However, we can support H-1B transfers and are able to sponsor TN visas for eligible Canadian and Mexican citizens.