Account Executive, SMB (Grower)

Stripe
Chicago, US
On-siteCareer-pivot friendly

Who this role is best for

Geared toward mid-level sales professionals comfortable with consultative engagements and technical ecosystems in the SMB technology sector.

Best fit for

  • Consultative sellers who can navigate technical discussions with SMB clients.
    — “Ability to understand complex technical ecosystems and build great relationships with technical customers
  • Strategic closers experienced in full-cycle sales for startups and SMBs.
    — “Own the full sales cycle from lead to close for startups and small/medium businesses
  • Revenue-driven negotiators skilled at contract renewals and upsell campaigns.
    — “Own contract renewals and lead commercial negotiations to increase and retain existing customer revenue

Things to consider

  • Requires self-generated leads through cold outreach and territory management.
    — “Generate your own leads through cold calling, blitzing, research, networking, and driving your territory
  • Must coordinate across multiple internal teams for client success.
    — “Make sure that internal teams are set up for users’ success by coordinating with other Stripe teams

How to stand out

  • Demonstrate specific campaigns where you scaled product adoption metrics.
    — “Develop and implement full sales cycle strategies for driving product adoption
  • Quantify retention impact from past consultative engagements with SMBs.
    — “Ability to drive and close upsell opportunities for additional Stripe products in long-term, consultative engagements
  • Highlight cross-functional projects involving risk or operations teams.
    — “Solve complex client needs and work across product, sales, risk, and operations teams
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Mid

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • contract renewals
  • upsell opportunities
  • client retention
Typical background
sales experiencecustomer-facing roles

Skills & requirements

Required

Sales-strategyClient-facing-skillsNegotiationProject-management

Preferred

Technical-understandingCustomer-success

Stack & domain

SalesClient-facingTechnical EcosystemsComplex Pricing And Cost ConsiderationsProject ManagementCold CallingNetworkingExcelSQLRelationship BuildingConsultative SellingProblem-solvingCommunicationTeamworkCustomer SuccessProduct AdoptionRenewalsUpsellingCustomer Retention

About the role

As an Account Executive at Stripe, you'll be tasked with driving the growth of existing SMB customers by identifying new opportunities for product adoption and managing high-velocity sales cycles, making this role ideal for someone who excels in consultative sales and enjoys a fast-paced environment.

Original posting from Stripe

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Account Executive, Existing Business team is a highly consultative sales team that is responsible for the growth and retention of Stripe’s largest and fastest growing Startups SMB customers. As an Account Executive, Existing Business team member, you’ll identify new opportunities for our clients to get the most out of Stripe by quickly understanding our clients’ needs, execute scaled sales strategies to close upsell and renewals with existing Stripe customers, and drive end-to-end campaigns to increase adoption of Stripe’s offerings.

What you’ll do

Responsibilities

Own contract renewals and lead commercial negotiations to increase and retain existing customer revenue and Stripe market share

Develop and implement full sales cycle strategies for driving product adoption, net new product sales, and client retention at scale among existing Stripe customers

Solve complex client needs and work across product, sales, risk, and operations teams to improve our product

Own the full sales cycle from lead to close for startups and small/medium businesses

Generate your own leads through cold calling, blitzing, research, networking, and driving your territory.

Make every potential Stripe user happy with every interaction, regardless of deal size

Identify and understand users’ pain points to propose Stripe solutions

Make sure that internal teams are set up for users’ success by coordinating with other Stripe teams

Who you are

We’re looking for a well-rounded strategic seller who can build strong relationships with Stripe’s clients and manage high velocity deal cycles. If you’re hungry, smart, persistent, and a great teammate, we want to hear from you!

Minimum requirements

2+ years of experience in a client-facing/sales role

Ability to understand complex technical ecosystems and build great relationships with technical customers

Ability to drive and close upsell opportunities for additional Stripe products in long-term, consultative engagements

Analytical ability to manage complex pricing and cost considerations

Experience managing projects with input from cross-functional teams

A knack for working well with a wide range of stakeholders, both internally and externally

Ability and motivation to operate in a highly ambiguous and fast-paced environment

Superior verbal and written communication skills

Preferred qualifications

Prior experience in a sales and/or customer-facing role at a high growth technology company

Experience with Excel and SQL, or a willingness to learn

Source: Stripe careers

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