Advertiser Solutions Vendor Lead - Programmatic and Direct Support

Spotify

London, GB

Career-pivot friendly

Who this role is best for

Aimed at senior professionals who bridge vendor support and advertising operations across EMEA and JAPAC markets.

Best fit for

Experienced in managing vendor relationships for advertising support teams.
— “serve as the primary connection between our vendor support teams”
Proven track record in driving operational excellence in advertising.
— “help drive operational excellence across EMEA and JAPAC markets”
Skilled at identifying and leading operational improvements in ad support.
— “identify opportunities for improvement, lead operational initiatives”

Things to consider

Role requires coordination across multiple regions and internal teams.
— “Working across vendor partners and internal stakeholders”
Focus on ensuring consistent and scalable advertiser support.
— “ensuring our advertiser support experience is consistent, scalable”

How to stand out

Highlight experience in shaping frontline support delivery models.
— “help shape how frontline support is delivered”
Demonstrate success in scaling support operations across regions.
— “across EMEA and JAPAC markets”
Showcase initiatives that improved advertiser support quality.
— “ensuring our advertiser support experience is high quality”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Senior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Drive operational excellence across EMEA and JAPAC markets
Identify opportunities for improvement and lead operational initiatives
Shape how frontline support is delivered across the advertising business

Typical background

Experience in vendor managementBackground in operational excellence

Skills & requirements

Required

Vendor ManagementOperational ExcellenceCross-functional CollaborationClient Support

Preferred

Programmatic AdvertisingDirect Support

Stack & domain

Ad ProductsSales ChannelsIndustry KnowledgeOperational ExcellenceVendor SupportInternal StakeholdersEmerging TechnologiesProblem-solvingAnalytical SkillsFast-paced EnvironmentCollaborative EnvironmentCommunication SkillsEnglishAdvertisingMusicPodcastsAI

About the role

Original posting from Spotify via Lever

Support what you love. For us and millions of users across the globe, that’s Spotify. Join the Advertiser Solutions team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them through best in class service; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.
We are looking for a Vendor Lead to serve as the primary connection between our vendor support teams and the broader Spotify Ads organization. You'll help drive operational excellence across EMEA and JAPAC markets, ensuring our advertiser support experience is consistent, scalable, and high quality. Working across vendor partners and internal stakeholders, you'll identify opportunities for improvement, lead operational initiatives, and help shape how frontline support is delivered across our advertising business.

Source: Spotify careers (Lever)