AI Content Engineer

Who We Are

Ready to make a real impact in cybersecurity? At Critical Start, we're not just protecting organizations; we're redefining how it's done. We're a team united by an inspiring purpose: to stop breaches, simplify security, and shape the future of cyber defense. If you're passionate about cutting-edge technology, thrive in a collaborative environment, and want your work to truly matter, you've found your home.

We deliver 24x7 AI-accelerated, human-validated detection, investigation, and response across IT and OT. This means we cut through the noise, investigate real threats, and take trusted, SLA-backed action-all powered by the brightest minds and the latest AI. Since 2012, we've been helping organizations outpace evolving attacks with faster response, fewer escalations, and measurable risk reduction.

Innovation isn't just a buzzword here; it's our DNA. We pioneered the first MOBILESOC app for on-the-go detection and response, infused AI into automated alert resolution to eliminate noise, and slashed investigation time by an astounding 99.3%. We're transforming how security teams work, and you could be a part of it. From AI-assisted triage to analyst copilots that elevate human expertise, we combine machine intelligence with human judgment to deliver outcomes our customer's trust.

If you're looking for a high-trust, high-impact team where your ideas are amplified by AI and valued by colleagues and customers alike, Critical Start is the place for you. Come build the future of cybersecurity with us.

Want to hear from our team? Watch these videos to gain insights into life at Critical Start or check out our Glassdoor reviews for an inside look.

Who You Are

We are seeking a technically fluent, editorially sharp AI Content Engineer to join our Marketing team. This is a true hybrid role, equal parts content practitioner and AI systems builder. This is designed for someone who is just as comfortable structuring a content model as they are commissioning a great piece of writing.

You will own both the craft and the infrastructure: developing compelling cybersecurity content while also building and optimizing the AI-powered tools, agents, and workflows that make our content operation faster, smarter, and more scalable.

The ideal candidate brings cybersecurity domain knowledge, strong editorial instincts, and hands-on experience implementing AI tools in a production content environment. You understand how to translate complex security concepts - including Managed Detection and Response (MDR), SOC operations, AI/ML, and incident response - into clear, compelling narratives for both technical and executive audiences. And you know how to build the systems that make producing that content repeatable at scale.

This role sits at the intersection of content strategy, editorial execution, and marketing technology and requires genuine depth on both sides.

What You Will Be Doing?

• AI-Assisted Content Creation & Development: Use AI-powered content tools to generate first drafts of cybersecurity content and refine them through expert editing and quality assurance. Develop and manage technical and promotional materials including:
• White papers
• Product sheets
• Technical briefs
• Battle cards
• Data sheets
• Customer case studies
• Security reports
• Executive thought leadershi
• Create engaging content for digital channels, including:
• Websites and landing pages
• Blog articles and thought leadership
• Social media campaigns
• Email marketing content
• Video scripts and multimedia assets
• Ensure all content is accurate, technically sound, and aligned with brand voice and messaging standards.
• Technical Editing & AI Output Validation: Review and validate AI-generated content to ensure technical accuracy, clarity, and credibility; Translate complex cybersecurity topics-including MDR operations, threat detection, SIEM, EDR/XDR, and incident response-into clear and accessible language for diverse audiences; Collaborate with cybersecurity SMEs, SOC analysts, product teams, and sales engineers to validate technical content and strengthen thought leadership positioning.
• Visual & Multimedia Content Coordination: Coordinate with designers or leverage AI design tools to develop:
• Slides and presentations
• Infographics
• Data visualizations
• Video scripts and multimedia content
• Ensure visual elements accurately represent security architecture, MDR capabilities, and threat intelligence insights while maintaining brand consistency.
• AI Content Operations & Workflow Management: Design and manage AI-assisted content workflows to improve production speed while maintaining editorial quality; Maintain editorial calendars and ensure timely delivery of marketing materials; Continuously review and optimize existing content to ensure accuracy, relevance, and performance; Measure content performance and provide data-driven recommendations for optimization and improvement.

What You Will Bring?

Required Qualifications:

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