AI Engineer for Financial Services

A company is looking for a Cognigy AI Engineer to design, build, and support AI-driven conversational experiences.

Key Responsibilities

Design, develop, and deploy voice and chat virtual agents using Cognigy.AI

Integrate Cognigy solutions with NICE CXone components and support hybrid human + AI customer journeys

Ensure compliance with financial services regulatory requirements and monitor AI performance metrics

Required Qualifications

3+ years of experience with conversational AI or contact center automation

Hands-on experience with Cognigy.AI and NICE CXone

Strong understanding of call flows, IVR logic, and omnichannel CX

Experience integrating with REST APIs, JSON, and enterprise middleware

Familiarity with cloud environments (AWS, Azure, or GCP)