As an AI Forward Deployed Engineer, you will be the hands-on expert responsible for turning a customers agentic vision into a reality. In this critical role, you will engage with the customer team to ideate use cases and create demos/POCs. Assisting the Sales & COE team, you will scope the platform work and partner with Professional Services to scope the implementation work.
Post-Sale, your mission is to execute the Agentic "Solution Blueprint" defined during the sales cycle, ensuring customers achieve their first major value milestone as quickly and efficiently as possible.
What You’ll Do
- Identify Use Cases: Work with the presales SC to identify and refine future use cases for each customer based on implementation insights.
- Create Demos / POCs: Work with the customer team to identify key proof points and build out a demo/POC that successfully shows how the Boomi platform delivers.
- Lead Implementation: Develop a detailed project plan for the customer implementation, based on the agents predefined steps and the Solution Blueprint.
- Provide Hands-on Expertise: Act as the primary technical point of contact during onboarding, providing hands-on guidance and project management for the setup, configuration, and integration required by the agent.
- Drive to First Value: Proactively manage the project to achieve the first significant value milestone, ensuring the customer sees a tangible return on their investment.
- Execute a Successful Transition: Manage the project closeout and execute a smooth transition of the customer to their long-term Customer Success Manager (CSM) and Professional Services for ongoing support and expansion.
The Experience You Bring
- 5+ years in a hands-on technical delivery role, such as implementation consulting, professional services, or solutions architecture.
- Proven project leadership experience, with a track record of successfully delivering complex enterprise software solutions.
- Hands-on experience with integration technologies (APIs, ESBs, iPaaS) and a deep understanding of enterprise data systems.
- Practical knowledge of AI/ML capabilities and implementation strategies, including familiarity with agent frameworks (e.g., LangChain, Lavender, CrewAI).
- Experience with cloud-native services and infrastructure across AWS, Azure, or GCP.
- Strong problem-solving skills and the ability to troubleshoot technical issues during implementation.
- Excellent customer management and communication skills, with the ability to set and manage expectations.
About the Company:
Boomi