AI Outcomes Engineer

What Makes Us Stand Out:

Granum is the leading software company devoted to serving landscapers and arborists across North America, providing intuitive, industry-specific solutions designed to help them improve and grow their businesses while impressing their customers. Granum brings together three of the most trusted software names in the industry — LMN, SingleOps, and Greenius — into one powerful software ecosystem. More than just a software company, Granum works alongside its clients to implement systems for estimating, scheduling, crew training, invoicing, and payments, blending technology with hands-on onboarding and human support. The company's mission is to help industry professionals unlock their potential and achieve their most important goals, all united by the belief that its clients' success is not just a milestone, but a shared mission.

As a team, we're on a mission to reshape an age-old industry, and we're looking for people who thrive on challenging and meaningful work. Our environment is highly collaborative, innovative, and supportive, with a shared commitment to having fun while making an impact. We live by our core values: We Before Me, Bias to Act, The Extra 1%, Accountable to Outcomes, Unconditional Transparency, and Forgiveness. If this resonates with you, we'd love to meet you and explore how you can help us build the future of the green industry!

Our culture and growth has been recognized with multiple awards, it's a great time to join!

• Comparably 2024 #23/100 Best (small/ medium sized companies) Leadership Teams
• Comparably 2024 #63/75 (small/ medium sized companies) Happiest Employees
• #9 Atlanta Business Chronicle's 2024 Best Places to Work (Our second year in a row!)
• #6 of Built In's 2024 Best Places to Work: Top 50 start-ups in Atlanta (Our second year in a row!)
• Inc Magazine's 2023 Best Places to Work
• Inc. 5000: #131 of 2024 Southeast Regional America's Fastest Growing Companies. (Our third year in a row!)
• Inc 5000 America's fastest-growing private companies (Our third year in a row!)
• Certified Great Place to Work Canada 2024

Mission

Help to drive AI outcomes across Granum and accelerate operational efficiency across departments by translating business challenges into practical AI-powered solutions. Deliver agents, automations, and integrations that reduce manual effort, improve accuracy, and deliver measurable ROI. Partner cross-functionally to identify the highest-value opportunities and ship reliable outcomes using platforms like Glean, modern developer tools, and cloud infrastructure.

Role Overview

You are a curious, technically capable builder who turns business needs into practical AI-powered solutions. You will think outside the box to map and redesign workflows across departments, configure Glean agents, assist with custom data connectors, and create standalone automations where needed. You measure what you ship, iterate based on feedback, and keep everything well-documented and easy for teams to adopt.

Core Responsibilities

• Partner with functional leads across departments to conduct discovery workshops, identify automation opportunities and prioritize opportunities by estimated business impact (cost savings, revenue acceleration, risk reduction).
• Design and ship AI agents and workflows end-to-end. The kind that move company-wide KPIs, not just save a few clicks.
• Work with APIs, webhooks, and structured data to feed your agents and automations with the right information from the right systems.
• Build standalone automations when the problem doesn't fit neatly into an existing platform. You pick the right tool for the job, not the other way around.
• Run structured pilots with small teams using your builds. Iterate on prototypes in real workflows, and partner with Data Insights to validate results before broader rollout.
• Monitor adoption, usage, and permission-aware access across deployed agents and automations; track impact metrics (actions taken, time saved) and report on outcomes.
• Work with internal teams to support the deployment of connectors and automations from your builds on AWS or Azure using standard cloud services and Docker.
• Demo agents and tools with teams, create training resources, and embed AI-powered workflows into everyday operations. Drive adoption through hands-on support, clear documentation and by being a go-to resource for AI related tools.
• Develop a strong understanding of our core platforms, like Glean, and help evaluate new AI tools to continuously improve our workflows.
• Build and configure custom Glean connectors to bring new data sources into the platform when necessary.

Who You Are

• You have experience building AI agents, data connectors, or workflow automations that actually changed how a team works. Configuring tools is great, but what gets us excited is when you've built something from scratch because the right tool didn't exist yet.
• You're comfortable with APIs, data formats like JSON, and conne