Analyst / Senior Analyst – Business Intelligence & Operations [Bangkok Based]

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get to Know our Team:

Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Market Management team of Agoda’s Partner Services specializes in strategic account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Market Management team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.

The Opportunity:

You will be working alongside business stakeholders on operational innovations and projects that facilitate the availability of actionable data to drive strategic direction. You will be integral in the design and implementation of reliable and actionable business intelligence & automation solutions that enable improved efficiency and accuracy within the Partner Services Department.

In this role, you’ll get to:

• Identify and implement initiatives that drive operational efficiencies
• Design analytics tools and resources aiding process enablement and discovery of process risks
• Communicate insights to management
• Build business cases and get buy-in from stakeholders
• Lead project delivery
• Design and create data tools to automate manual processes
• Work directly with your stakeholders to gather business requirements
• Make data easily accessible for users through dashboards and report automation
• Drive self-service business intelligence by empowering users to adopt existing BI tools (Tableau, Metabase)
• Capitalize on data by transforming it into business insights which will contribute to making business decisions
• Optimize the flow of report generation

What you’ll need to succeed:

Qualifications:

• Working experience in Business Intelligence or Analytics roles
• Strong communication skills with high proficiency in Thai & English
• Strong SQL proficiency
• Adept in data analysis, deriving insights and MIS reporting
• Working knowledge of data visualization tools such as Tableau, Power BI etc.

Skills:

• You are a highly disciplined, proactive, innovative, and naturally inquisitive person.
• You are driven by achieving measurable, impactful results.
• You are able to prioritize your work based on business impact
• Ability to work well independently or as part of a team

It’s great if you have:

• A degree in Business Information Systems, Computer Science or Data Science
• Experience in managing process transformations/operational excellence programs
• Experience in tech, eCommerce, consultancy
• Working knowledge of statistical computer languages to perform advanced analytics and automation (Python, R)

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