Analytics & Insights Lead, ASO Operations

Imagine what you could do here! The people here at Apple don’t just create products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

The Apple Store Online Operations team is seeking an Analytics Lead to join our Workforce Strategy & Analytics (WSA) group - a role at the intersection of business strategy, analytical rigor, and technical execution. In this role, you will serve as a trusted partner to operational leaders, translating complex business challenges into clear metrics frameworks and data-driven insights that shape how Apple's largest store performs, plans, and grows. You bring a rare blend of business acumen and technical depth: the ability to walk into a leadership review, ask the right questions, define the KPIs that drive accountability, and build the infrastructure to answer them with confidence. If you believe great analytics starts with understanding the business first - and that data only creates value when it drives real decisions - this role was built for you.

Description

In this role, you will be the analytical backbone of ASO Operations - partnering directly with business leaders to understand performance challenges, define what success looks like, and translate those needs into data solutions that drive meaningful operational decisions. You will own the end-to-end development and implementation of KPIs and metrics frameworks that align global teams on a single source of truth, while building the scalable data infrastructure required to track, surface, and act on those metrics in real time. Your work connects business strategy to technical execution - every insight you deliver and every framework you build is in direct service of a clear, measurable business outcome.","responsibilities":"Lead the end-to-end definition, development, and governance of operational KPIs and performance metrics for ASO Operations - partnering with business stakeholders to understand priorities, document methodology, align global teams on consistent definitions, and build reporting infrastructure that delivers reliable, real-time visibility into business health and performance trends.

Serve as the primary analytical partner to Operations, Workforce Planning, and senior leadership - translating business objectives, impacts, and operational challenges into clear analytical requirements and scalable data solutions, ensuring every technical implementation maps directly to a measurable business outcome that moves the organization forward.

Conduct deep-dive quantitative analyses to surface performance trends, anomalies, root causes, and forecasting signals that impact operational KPIs - and deliver findings as clear, actionable narratives and self-serve dashboards for both technical and executive audiences to drive continuous improvement across ASO Operations.

Define data requirements and partner with Data Engineering to develop and maintain the data models, reporting systems, and underlying infrastructure that serve as the single source of truth for ASO Operations performance - ensuring data is accurate, timely, and structured to support both day-to-day operational visibility and strategic, long-range decision-making.

Build and nurture trusted working relationships across a highly-matrixed organization - proactively engaging cross-functional partners in Operations, Finance, Commercial and Programs teams to align on analytical priorities, surface emerging business needs, and ensure data solutions reflect the full complexity of the business.

Champion data quality, consistency, and self-serve enablement across the analytics ecosystem - developing data dictionaries, metric glossaries, and governance standards that empower business partners to access, understand, and trust data independently, reducing dependency on ad-hoc requests and fostering a culture of data-driven decision-making.

Preferred Qualifications

Strong business acumen with the ability to quickly understand operational workflows, workforce dynamics, and financial drivers - and translate that context into clear performance narratives for senior leadership, including root cause analysis, trend interpretation, scenario mode