About the job Analytics Manager - Digital and Data
Job Description:
Work closely with business users to deliver timely and quality customer insights and data solutions
Use of customer data including structure and unstructured data to identify business opportunities to support business growth
Work closely with Data Management Team and IT to identity valuable data sources from all touchpoints, and transform it into an analytical-friendly format to support analysis, digital journeys enhancement and process optimization
Develop reports/dashboards using BI tools, and translate data into actionable insights to support decision making
Lead analytical framework development and AI/ML projects
Consistently review and refine customer segmentation and tags to improve targeting effectiveness
Work closely with Data Management team and IT to develop data management strategy to ensure data quality and integrity in BIWH
Review and develop reporting and process automation to improve efficiency
Requirements:
Degree holder in IT/IS/Statistics/Business Administration or related disciplines.
Min. 8 years experience in data analysis / data management / data engineering using large-scale database
Proficient in free-hand SQL and Python
Solid experience in data visualization using Power BI
Good knowledge of advanced analytics and ML techniques
Positive and innovative learning attitude, proficient in problem-solving and stakeholder management
Experience in different cloud technology such as AWS, Azure and GCP is an advantage