Analytics Manager; Retail

Position: Analytics Manager (Retail)

Location: Greater London

Analytics Manager - CRM & Loyalty

London (with 3 days per month in Southampton)

Up to £80,000 base + bonus + excellent benefits

We're partnering with a leading UK retail brand to hire an Analytics Manager to play a key role in shaping their CRM & Loyalty strategy.

This is an exciting opportunity to join a growing, high-impact analytics function operating as a "boutique" team within a major organisation. You'll work closely with CRM and Loyalty stakeholders to drive customer insight, campaign effectiveness, and commercial performance.

The Role

As Analytics Manager, you will:

• Partner with CRM & Loyalty teams to deliver actionable customer insights
• Lead analytics projects across:
• Customer segmentation & targeting
• Loyalty programme optimisation
• Campaign performance (email, web, push, in-store)
• Basket and category performance analysis
• Support the evolution of a major loyalty programme transformation
• Work with modern data tools (Databricks, SQL, Python)
• Line manage an Analyst and a Contractor

What We're Looking For

• Strong SQL skills (core requirement)
• Python experience (desirable)
• Background in marketing, CRM, or customer analytics
• Experience working across multiple customer channels
• Ability to translate data into commercial insight

Retail experience is beneficial but not essential – strong customer/marketing analytics experience is key.

The Team

• High-growth analytics function with strong leadership
• This role sits within the CRM & Loyalty pillar
• Opportunity to influence strategy and build capability
• Collaborative culture with ambitious plans for expansion

Package & Benefits

• Up to £80,000 base salary
• Performance bonus
• Private healthcare (Bupa)
• 14% pension contribution (matched)
• Flexible working environment

Interview Process

• Introductory conversation (Teams)
• SQL & numerical assessment (remote)
• Final stage including presentation + competency interview
• Final stakeholder conversation

If you're looking to step into a high-impact role where you can shape customer strategy through data, this is a fantastic opportunity to make your mark.

Apply now or get in touch to learn more.

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