We are looking for an Application Support Engineer to join a leading global investment bank's trading floor team in Hong Kong.
You will support Sales and Trading desks across Equities, Credit, Rates, and Derivatives – ensuring system stability, handling incidents, performing deployments, and maintaining trading platforms. The core focus is production support on a fast-paced trading floor.
You will work closely with traders, developers, and infrastructure teams to resolve issues quickly and keep trading systems running smoothly.
⇒ Main Responsibilities
Trading Support & Incident Management
- Serve as primary contact for trading desks on system issues and order behaviour
- Manage incidents from exchange problems to internal application bugs
- Handle communication, coordination, and resolution of technical issues
- Conduct post-incident reviews and ensure permanent fixes
System Health & Monitoring
- Perform daily start-of-day (SOD) health checks
- Conduct weekend and holiday readiness checks
- Use monitoring tools and improve their effectiveness
- Maintain high availability of trading systems
Production Deployments & Release Management
- Schedule, communicate, and execute binary/configuration deployments
- Act as gatekeeper for production changes (after market close or weekends)
Documentation & Process Improvement
- Create and maintain run-book documentation and procedures
- Document findings, workflows, and technical designs
- Automate repetitive tasks and drive operational excellence
Business Analysis Elements (Secondary)
- Gather and translate business requirements for system enhancements
- Assist with User Acceptance Testing (UAT)
- Work with development teams on new feature rollouts
Global Coverage
- Participate in shift roster (rotating early/late shifts)
- Weekend and holiday support as required (with compensation days)
- Collaborate with global counterparts in APAC, EMEA, and US
Qualifications & Experience
Required:
- University degree – IT or related major preferred
- 3–8 years of application support experience in a financial institution
- Minimum 3 years driving projects or coordinating across business lines
- Knowledge of equities and derivatives products
- Working knowledge of UNIX and Linux operating systems
- Proficient in SQL and Shell scripting
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Good prioritisation skills in a fast-paced environment
- Strong team player who can also work independently
Preferred:
- Front-office trading support experience
- Experience with Global Prime Finance systems
- Knowledge of trade life cycle
- Experience with monitoring and deployment tools
- Mandarin proficiency
- Experience managing business and technology stakeholders