Applied Scientist, Worldwide Returns & Recommerce - Science

Job ID: 10373925 | Amazon.com Services LLC

Overview

Welcome to the Worldwide Returns & ReCommerce team (WWR&R) at Amazon.com. WWR&R is an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, our company, and the environment. Our goal is to achieve the three zeroes: zero cost of returns, zero waste, and zero defects. We develop groundbreaking products and drive truly innovative operational excellence to help customers keep what they buy, recover returned and damaged product value, keep thousands of tons of waste from landfills, and create the best customer returns experience in the world. We focus not just on the bottom line, but on the planet, building the most sustainable re‑use channel by driving multiple aspects of the Circular Economy for Amazon – Returns & ReCommerce.

Amazon WWR&R comprises business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re‑use; we invent new channels to give products a second life; we develop highly respected product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus.

We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work‑life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth. Amazon is earth’s most customer‑centric company and through WWR&R, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!

Key Job Responsibilities

• Design, develop, and evaluate highly innovative models for our Natural Language Understanding (NLU) and Large Language Model (LLM) models.

• Use SQL to query and analyze the data.

• Use Python, Jupyter notebook, and Pytorch to train/test/deploy NLU/LLM/GenAI models.

• Use machine learning and analytical techniques to create scalable solutions for business problems.

• Research and implement novel machine learning and statistical approaches.

• Mentor interns.

• Work closely with data & software engineering teams to build model implementations and integrate successful models and algorithms into production systems at very large scale.

A Day in the Life

If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Benefits

• Medical, Dental, and Vision Coverage

• Maternity and Parental Leave Options

• Paid Time Off (PTO)

• 401(k) Plan

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full‑time employees include the items listed above.

Learn more about our benefits here: https://amazon.jobs/en/internal/benefits/us-benefits-and-stock

About the Team

When a customer returns a package to Amazon, the request and package will be passed through our WWRR machine learning (ML) systems so that we could improve the customer experience, identify return root cause, optimize re‑use, and evaluate the returned package. Our problems touch multiple modalities spanning from textual, categorical, image, to speech data. We operate at large scale and rely on state‑of‑the‑art modeling techniques to power our ML models: XGBoost, BERT, Vision Transformers, Large Language Models.

Basic Qualifications

• 3+ years of building models for business application experience

• PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience

• Experience programming in Java, C++, Python or related language

• Experience building machine learning models or developing algorithms for business application

Preferred Qualifications

• Experience using Unix/Linux

• Experience in professional software development

• Experience in patents or publications at top‑tier peer‑reviewed conferences or journals

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accomm