Role : Area Manager- Business Liabilities & Cash Management
Location : Dubai
Role Purpose:
Play a pivotal role in driving success by leading an area and a team of relationship managers and assistant relationship managers. Your responsibilities encompass overseeing their performance, ensuring the achievement of financial targets and non-financial goals, compliance with regulations, and the enhancement of customer relationships. This dynamic role demands robust leadership skills, strategic planning, and an unwavering commitment to delivering results while maintaining a keen focus on risk management and compliance.
Key Accountabilities of the role
Leadership and Management:
- Provide effective leadership to the team, ensuring sustainability and stability, and lead by example, involving yourself in all team activities.
- Mentor and develop team members to enhance their skills and performance, fostering long-term sustainability within the team.
- Conduct regular performance evaluations and SWOT analyses, providing constructive feedback to management to ensure continuous improvement and stability.
- Foster a culture of collaboration, accountability, and continuous improvement within the team, promoting sustainability in the team's operations.
- Conduct regular visits to all locations and ensure that the team is following the policy and procedures in all aspects, promoting stability and compliance.
- Lead and monitor the achievement of all financial and non-financial goals and KPIs related to the team with full responsibility, ensuring sustainability in performance outcomes.
- Create a successful backup staff to ensure continuity and stability in leadership roles.
Financial Performance and Target Achievement:
- Achieve the assigned financial and non-financial objectives.
- Oversee the achievement of financial targets set for the unit.
- Monitor portfolio growth and revenue generation, ensuring adherence to financial objectives.
- Implement strategies to maximize revenue streams and identify cross-selling opportunities.
- Analyze performance metrics and take proactive measures to address any deviations from targets.
- Lead and monitor the achievement of all financial targets related to the team with full responsibility.
Compliance and Risk Management:
- Ensure compliance with regulatory requirements and internal policies.
- Clarify all compliance inquiries with full supporting documents within the defined turnaround time (TAT).
- Monitor and mitigate the risks associated with customer transactions and portfolio management.
- Provide guidance to team members on adherence to anti-money laundering regulations and compliance standards.
- Conduct regular reviews to ensure adherence to compliance guidelines.
- Maintain awareness of risk parameters, including AML, compliance, and regulations.
- Provide the necessary inquiries and documents to the compliance department.
- Identify and assess potential risks or suspicious activities.
- Monitor customer transactions for signs of risk or non-compliance.
- Conduct ongoing due diligence and update customer records accordingly.
- Lead and monitor the handling of all compliance matters related to the team with full responsibility.
Client Relationship Management and Customer Service:
- Conduct regular visits to all locations and ensure that the team provides a high level of customer service.
- Build and maintain strong relationships with key clients.
- Address customer complaints and escalations in a timely and efficient manner.
- Collaborate with relationship managers to identify opportunities for client acquisition and retention.
- Monitor client satisfaction levels and take corrective action as necessary.
- Communicate regularly with clients to foster growth and satisfaction.
- Address customer complaints promptly and provide excellent service.
- Utilize various communication channels to maintain strong client relationships.
- Serve all clients with a particular focus on the elite segment.
- Enhance relationships with business banking customers, prioritizing the elite segment in financial and service aspects.
- Maintain a high level of relationship with all the top clients in the portfolio.
- Lead and monitor the handling of all client relationship matters related to the team with full responsibility.
Professional Development and Adaptability, Additional Responsibilities:
- Stay updated on banking products, services, and industry trends.
- Participate in training and development opportunities.
- Demonstrate flexibility to adapt to changing needs, including working in multiple locations.
- Collaborate effectively with internal teams and partners.
- Adhere to organizational policies and regulatory guidelines.
- Stay informed of market practices and new products.
- Meet or exceed targets while maintaining high customer satisfaction.
- Develop and implement strategic plans to enhance the unit's performance and profitability.
- Conduct regular reviews of business processes a