Job description
Our client in the banking industry has an immediate opening for an Assistant Product Manager
Duration: 12 Months
Pay rate: $31 - $39
Location: Toronto, ON/ Hybrid (1-2 days/ week)
TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.
Role Responsibilities:
- Being the face of product management
- Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
- Communicates with internal business partners and external customers in response to standard and non-standard inquiries.
- Monitors and tracks performance, and addresses any issues
- Breaks down strategic problems, and analyses data and information to provide insights and recommendation.
- Gathers and formats data into regular and ad-hoc reports, and dashboards.
- Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
- Executes work to deliver timely, accurate, and efficient service
- Resolves standard and relatively straightforward issues, referring non-routine issues to more senior team members and/or manager.
- May function as a problem-solving resource for various internal stakeholders.
- Provides input and analysis into the continuous improvement of business processes and procedures and participates in the planning, testing, and implementation of projects and new / revised products, services, or processes.
- Provides accurate and timely processing of transactions, activities, services, etc. to respond to stakeholder requests in compliance with regulatory and risk controls.
- Provides accurate, consistent, and knowledgeable responses to internal/external stakeholder questions and requests.
- Follows documented policies and procedures to execute day-to-day transactions, activities, processes and meet all Service Level Agreements (SLAs).
- Checks and reconciles information and documentation critical for global markets to ensure accuracy and completeness.
- Analyzes data and information to provide insights and recommendations.
- Identifies and analyzes issues and problems and resolves in a timely manner or escalates as required.
- Communicates and collaborates with internal and external stakeholders to deliver on business objectives.
- Develops and maintains effective relationships with internal and external stakeholders to execute work and fulfill service delivery expectations.
- Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations to take appropriate actions and maintain operational integrity.
- Collaborates in the development / implementation of new processes/systems and changes / improvements to existing systems and processes.
- Supports the development of tools and delivery of training focused on delivering business results.
- Mapping out cross-team process flow
Must Have Skills:
- Previous experience working in a high-volume, fast paced einvironment
- At least 2 years of in-office experience
- Post-secondary education (any field)
- High attention to detail, especially on repetitive items
- Ability to prioritize based on urgency
- Willingness to learn and collaborate
- Discipline and willingness to follow through
Nice to Have Skills:
Job Type: Fixed term contract
Contract length: 12 months
Pay: $31.00-$39.00 per hour
Work Location: Hybrid remote in Toronto, ON (M5H)