Associate Engineering Manager

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.

About the role

Crunchtime is looking for a highly motivated Associate Engineer Manager to join our Connex product development team. The Connex team creates bi-directional real-time integration to every POS that our customers deploy. The ideal candidate is someone who enjoys integration, continual learning, and a fast-paced development environment. If you possess a drive for excellence, thrive in a fast-paced environment, and desire to be part of a team that is dedicated to being an industry leader, then we want to hear from you.

What you’ll do as an Associate Engineering Manager

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Manage a small engineering team (4–10 engineers), including hiring, performance management, and team development.

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Act as the primary interface with customers, translating urgency (e.g., incidents, alarms, escalations) into clear internal priorities.

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Publish daily team priorities each morning to align work streams and prevent priority conflicts.

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Enable stakeholders to coordinate priorities through the manager rather than interrupting engineers directly.

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Collaborate closely with product managers to ensure the team is building the right solutions for both short- and long-term needs.

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Contribute to technical design discussions and guide the team in delivering quality solutions the right way.

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Promote and reinforce Connex SOPs, solutions, reports, and resources, guiding users to self-service tools and office hours to reduce team interruptions.

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Serve as Project Manager to ensure SOPs and project plans are followed, track external blockers, and drive resolution with stakeholders and vendors.

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Identify and call out outstanding issues and operational risks.

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Provide weekly reports on team progress and customer system status.

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Work in an agile environment using collaboration tools such as Jira, Slack, and Zoom.

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Stay aligned with broader engineering organization processes and initiatives.

What we’re looking for

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5+ years experience as a software developer building production systems.

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1+ years managing engineers or acting in a technical lead capacity.

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Technical understanding of APIs, integrations, and system behavior sufficient to identify bugs, blockers, and communicate effectively with engineering teams.

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Strong communication skills with the ability to manage external customers and internal engineering teams.

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Ability to prioritize across multiple work streams and manage conflicting demands.

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Experience coordinating engineering work while minimizing interruptions to development teams.

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Solid project management and operational coordination skills.

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Ability to identify risks, blockers, and drive resolution with stakeholders and vendors.

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Experience building reports and dashboards to provide visibility into team progress, system status, and operational risks.

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Organized and proactive with strong status reporting and communication skills.

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Strong collaboration with product managers and engineers to deliver high-quality solutions.

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Demonstrated leadership style that provides context, feedback, and guidance to help teams succeed.

Nice to haves

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Familiarity with API technologies and system integrations.

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Experience working with POS systems, integrations, or distributed systems.

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Familiarity with incident management and system monitoring.

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Experience managing customer escalations or external technical relationships.

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Knowledge of SOP development and operational process improvement.

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Experience with reporting tools or data platforms.

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Experience working in agile teams or DevOps environments.

What you’ll get

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Great mission-driven team members from diverse backgrounds with a strong company culture

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Competitive pay

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Unlimited PTO

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Paid company holidays

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Yearly team off-sites

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International travel opportunities

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Medical, dental, and vision benefits (FSA, HSA & HRA options)

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Basic & Voluntary Life Insurance

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401k employer match

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Wellness benefits (Headspace, OneMedical, Omada, Ginger.io, Gympass, Carrot)

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Commuter benefits

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Work in an open environment on solutions that are reshaping the way businesses operate

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Fun team events

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Ability to have a big impact

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10 weeks of paid parental leave

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Fitness reimbursement

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Learning & development funds

Compensation:

The annual base compensation range for this position is $120,000 - $140,000. The reasonably estimated total cash compen