Associate Field Service Engineer

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Engineering

Job Sub Function:

Field Service Engineering

Job Category:

Scientific/Technology

All Job Posting Locations:

Mongkok, Kowloon, Hong Kong

Job Description:

Summary:

• To develop a high value customer centric service & repair strategies with MTHK commercial team;
• To shape a robust framework for service and repair excellence for MTHK capital & tools and look into potential cost & efficiency improvement;
• To provide foundational service & repair engineering (PM and CM) & technical support with customers and corresponding JJMT stakeholders

Key responsibilities:

Develop Customer Excellence & Service Strategies

• Collaborate closely with commercial team, shape a segmented service & contract strategy for MTHK capitals, including but not limited to GEN11, Megadyne, Monarch, Dualto and Carto Capital
• Understand customer unmet needs, eventually look into profitability & cost structure, risk and opportunities of JJMT servicing to define the right value proposition, pricing, contracting strategies and structure to support BUs’ growth.

Shape a Robust Service Processes

• Shape a communication with global, regional & local counterparts to develop service engineering plans and process that suits a local requirement and franchise’s need.
• Compile and manage budgets related to maintenance activities, exercising effective controls to optimize resource allocation and various capitals utilization.

Support Technical & Engineering Service

• Supervise daily engineering/service processes, including installation, software upgrade, preventive maintenance, repair, technical support and troubleshooting for a variety of energy and new-business capitals.
• Conduct regular reviews and updates of the maintenance procedures and systems to ensure the service quality and work standards consistently meet expectations and requirements
• Ensure renewal of all mandatory license and certificates in a timely manner

Required Qualification

• Bachelor’s Degree in an Engineering field
• 2 years’ experience in a service environment working with customers to resolve problems related to capital equipment including medical diagnostic equipment and surgical robotic equipment or related

Required Skills:

Preferred Skills:

Critical Thinking, Cross-Functional Collaboration, Equipment Maintenance, Execution Focus, Inventory Management, Lean Supply Chain Management, Predictive Maintenance, Process Improvements, Product Improvements, Project Engineering, Safety-Oriented, Science, Technology, Engineering, and Math (STEM) Application, Service Request Management, Technical Credibility, Technical Troubleshooting, Technologically Savvy, Work Order Management