Associate IT Support Specialist

Zip
San Francisco, US
On-siteCareer-pivot friendly

Who this role is best for

Best suited to early-career IT professionals who thrive in on-site support roles and are eager to grow into systems administration and automation.

Best fit for

  • Early-career IT professionals seeking hands-on experience in a dynamic environment.
    — “This is a role for someone early in their IT career”
  • Candidates who enjoy problem-solving and creating repeatable solutions.
    — “creating simple and repeatable solutions for all”
  • Individuals comfortable with physical tasks and on-site presence.
    — “Ability to be onsite 5 days a week”

Things to consider

  • Full-time on-site presence required in San Francisco.
    — “Ability to be onsite 5 days a week in our SOMA SF office”
  • Physical capability to lift and move equipment up to 50 lbs.
    — “lift & move equipment up to 50 lbs”

How to stand out

  • Highlight any experience with AI tools in IT support contexts.
    — “Uses AI tools effectively to speed up support”
  • Showcase certifications or side projects relevant to IT support.
    — “strong side projects, or relevant certifications are encouraged to apply”
  • Demonstrate enthusiasm for building new processes in a growing organization.
    — “excitement for building new processes and policies for a rapidly growing organization”
Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · IndividualLevel · Junior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • high-touch IT support
  • maintaining office technology
  • managing laptop lifecycle
Typical background
1+ year in IT supportCS/IT degreerelevant certifications

Skills & requirements

Required

IT SupportCloud ServicesOnboarding/offboardingAsset Tracking

Preferred

AI ToolsScriptingDocumentation

Stack & domain

It SupportCloud ServicesProblem-solvingTeamworkItProcurement

About the role

Original posting from Zip via Ashby

ABOUT ZIP

Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.

The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.

Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

YOUR ROLE

Zip is looking for someone who is excited by the opportunity to be part of a fast paced environment that pushes you to learn while doing. This is a role for someone early in their IT career who loves helping people and wants to grow into systems administration and automation. Your goal in this position is making people happy while creating simple and repeatable solutions for all!

YOU WILL

  • Provide high-touch IT support (helpdesk, troubleshooting) to local and remote Zip employees across hardware and software (Mac & Windows)
  • Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, Wi-Fi).
  • Onboard and offboard employees, which includes: leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access.
  • Manage laptop lifecycle logistics – provisioning, shipping, receiving, and asset tracking.
  • Operate cloud services (e.g., Google Workspace, Azure AD/M365, Slack, Okta, Jira, Zoom, and many more).
  • Partner with Workplace on desk deployments, office changes, and the employee journey; coordinate with InfoSec on device compliance.
  • Write and maintain runbooks and SOPs so the site runs smoothly.

QUALIFICATIONS

  • 1+ year in IT support is preferred but promising candidates with a CS/IT degree, strong side projects, or relevant certifications are encouraged to apply.
  • Ability to be onsite 5 days a week in our SOMA SF office, and lift & move equipment up to 50 lbs (shipments, monitors).
  • A positive attitude and excitement for building new processes and policies for a rapidly growing organization.
  • Uses AI tools effectively to speed up support, scripting, and documentation.

The salary range for this role is $85,000 - $105,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

PERKS & BENEFITS

At Zip, we’re committed to providing our employees with everything they need to do their best work.

  • 📈 Start-up equity
  • 🦷 100% health, vision & dental coverage options
  • 🍽️ Catered breakfast, lunch, & dinner
  • 🌴 Flexible PTO
  • 🏋️‍♀️ ClassPass membership
  • 🚍 Monthly commuter benefit
  • 🚠 Team building events & happy hours
  • 💻 Home office stipend
  • 🛜 Phone/internet reimbursement
  • 🍼 Paid parental leave
  • 🧑‍🧑‍🧒‍🧒 Fertility stipend
  • 💸 401k plan
  • 🤖 Unlimited AI token usage

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Source: Zip careers (Ashby)

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