Best suited to mid-level operations professionals with SQL skills and comfort in hybrid office settings, particularly those with experience in venue or event logistics.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Lyft
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
The Venue Operations team manages Lyft's presence at thousands of venue locations across the world— from major sports stadiums and concert venues to conventions, festivals, and high-capacity event spaces. Our work sits at the intersection of real-world operations and technology: we configure the products, tools, and data pipelines that shape how riders find their pickup spot and how drivers navigate to them. When a sold-out game lets out, Venue Ops is the reason it works.
As an Associate Program Manager on the Venue Ops team, you'll own execution of venue configurations, partner requests, and operational programs with oversight from senior team members. You'll develop deep expertise in our venue toolset, build cross-functional relationships, and continuously improve the processes that keep thousands of locations running accurately and at scale.
Responsibilities:
Venue Configuration & Product Operations
Execute and maintain venue configurations in Scope Studio, including event scheduling, venue pins, road closures, and pickup/drop-off zones
Support new venue launches and configuration updates, ensuring accuracy against physical ground conditions
Participate in venue audits — reviewing existing configurations, identifying gaps, and documenting corrective action
Monitor venue performance using dashboards and analytics tools; surface trends and flag anomalies with context
Partner Operations
Manage inbound partner requests through the team's email alias and Jira board, responding within SLA targets
Coordinate with non-contractual partners (NCPs) and internal teams (BD, Legal, Product) to resolve operational issues and fulfill requests
Document partner interactions and outcomes to support pipeline development and partnership continuity
Program Execution & Process Improvement
Own execution of assigned workstreams end-to-end, along with special projects
Identify opportunities to improve repetitive processes and document improvements for team use
Provide proactive status updates to stakeholders; escalate blockers with relevant context before they become issues
Support cross-functional collaboration with mapping, engineering, and data teams on venue-related product improvements
Experience:
Willingness to travel up to 25% of the time and have a valid passport. Nights and/or weekends are occasionally required for event support.
2–4 years of experience in program management, operations, or a related field
SQL proficiency (basic to intermediate) — comfortable querying datasets, interpreting dashboards, and doing ad-hoc analysis in tools like Mode
Detail-oriented with strong follow-through; you complete what you start and document what you did
Clear, proactive communicator who keeps stakeholders informed without being prompted
Comfortable reprioritizing in a fast-paced environment based on urgency and business need
Familiarity with project tracking tools (e.g., Jira) and Google Suite
Based in or able to work from Toronto; knowledge of local market context a plus
Benefits:
Extended health and dental coverage options, along with life insurance and disability benefits
Mental health benefits
Family building benefits
Child care and pet benefits
Access to a Lyft funded Health Care Savings Account
RRSP plan with company match to help save for your future
In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service
Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
Subsidized commuter benefits and Lyft ride credits
Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.
Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
The expected base pay range for this position in the Toronto area is CAD $71,200 - CAD $89,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.
This job fills an existing vacancy.
Source: Lyft careers