Associate Systems Engineer

A company is looking for an Associate Systems Engineer to support client environments and assist with implementation projects.

Key Responsibilities

Coordinate and perform remote fixes at the desktop level, including software installation and system configuration

Provide first line service desk troubleshooting for basic level 1 and some level 2 issues in Mac OS and Windows environments

Maintain operational documentation and perform post-resolution follow-ups on help requests

Required Qualifications and Education

2+ years of experience in an MSP, service desk, or corporate IT environment as a technical support representative

Experience with Apple hardware, Mac OS, Google (G-Suite), Windows, and Office 365

Familiarity with cloud storage and remote connectivity solutions

College degree from an accredited four-year institution or relevant technical experience

Technical certifications such as A+ / Network+ or equivalent experience preferred