Automation Program Manager

• *DIRECT APPLICANTS ONLY; WILL NOT RESPOND TO RECRUITING FIRMS**

Job Title: Automation Program Manager

Department: Enterprise Technology & Security

Reports To: Vice President

HQ Location: Houston, TX 77046

Work Location: Hybrid; 2-3 days in office weekly on average

Environment: Drug Free Workplace

Position Summary:

The Automation Program Manager is responsible for designing, building, and scaling intelligent workflow solutions that drive measurable efficiency across Revenew International’s core service lines. Unlike a task-level technician, this role operates at the intersection of program management and applied technology partnering closely with all stakeholders to deeply understand their workflows, identify automation opportunities, and build repeatable, scalable solutions that our people can own and operate over time.

This is a capability-building role as much as a delivery role. The right candidate will teach, empower, and mentor staff to develop their own processes, while simultaneously driving the long-term architecture of Revenew’s audit process flow applications, client-facing reporting infrastructure, and vendor technology strategy.

You will identify high-value AI use cases, help build the data foundation those use cases require, and work with vendors and internal teams to move from prototype to production. This is not a role that waits for the data to be perfect before touching AI; it is a role that runs both tracks in parallel, sequencing intelligently. At the same time, this role requires more than technical execution. You will be the primary data and AI partner across the company running discovery conversations to understand their needs, translating those needs into technical solutions, and communicating results and trade-offs in a way that earns trust and drives decisions.

Essential Duties and Responsibilities:

• Lead end-to-end delivery of automation and technology initiatives across all service lines
• Develop and maintain program roadmaps, timelines, and status reporting for ongoing technology projects
• Serve as a bridge between business stakeholders and technical resources to ensure alignment on requirements, scope, and delivery
• Sit with individual business users to understand their workflows in depth and design automated solutions using primarily Microsoft 365 environment tools, with a focus on building repeatable, user-owned processes
• Run structured intake and prioritization conversations with service line leaders, translating ambiguous business questions into clear requirements and sequencing work by business impact
• Build meaningful reporting and dashboards for internal stakeholders, clients, and suppliers that surface actionable insights from audit and compliance data, and partner with service line leaders to define and standardize KPI definitions across engagements
• Design automation solutions with scalability and maintainability in mind, ensuring they can be extended across service lines as the business grows
• Coach and train team members to build and maintain their own automations, fostering a culture of self-sufficiency and continuous improvement
• Create clear technical documentation and training materials that enable staff to operate, troubleshoot, and iterate on automation solutions independently
• Champion adoption of new tools and processes by translating complex technical concepts into accessible, practical guidance
• Identify and prioritize high-value AI use cases scoping practical, production-ready solutions in partnership with business unit leaders
• Serve as backup and collaborative support to the other IT staff, providing continuity and coverage across key technology functions
• Contribute to the evaluation and management of software licensing, including Microsoft 365 and related enterprise tools
• Other duties as assigned

Education/Experience:

• Bachelor's degree in applicable field from an accredited university
• 5-8 years of experience in program delivery with automation engineering and at least 2 years hands-on AI work
• Demonstrated experience designing and deploying automation and workflow solutions using Microsoft 365 (Power Automate, Power Apps, Power BI, SharePoint)
• Hands-on experience with generative AI tools (e.g., Microsoft Copilot, Claude), including practical knowledge of prompt design and evaluating AI output quality

Language Ability:

Exceptional communication skills with a track record of translating complex technical solutions into clear business terms.

Computer Skills:

Advanced technical proficiency across the Microsoft 365 ecosystem, including Power Automate, Power Apps, Power BI, SharePoint Online, Microsoft Teams, and Excel, with demonstrated experience designing, integrating, and supporting solutions on the platform. Hands-on experience leveraging AI tooling such as Microsoft Copilot and Anthropic Claude within a Microsoft-centric environment is required. Working knowledge of Microsoft Fabric and Azure data services, incl