Role Summary/Purpose:
The AVP, Growth Supplier Contract Governance & Risk Manager leads post-award contract governance and supplier lifecycle management for third-party suppliers supporting Synchrony's Growth function. This role ensures Synchrony achieves the negotiated value from supplier agreements by operationalizing and enforcing contract terms, SOWs, SLAs/KPIs, remedies, and governance cadences, while also owningkey supplier relationshipsacross onboarding, ongoing monitoring, renewal, and exit.
This role requiresdemonstratedpreviousexpertisein contract governance, project management, process simplification,and supplier riskmanagement.A successful candidate willdemonstratepast experienceworkingindependently, resolvingcomplex supplierand/orcontract issues, improvinggovernance processes, and is accountable for results,including coachingother team membersand setting priorities for supplier governance activities.
Essential Responsibilities:
Contract Governance & Commercial Performance
- Build, execute and evolve a Growth-focused contract governance framework; independently perform contract/SOW/SLA reviews to confirm obligations, deliverables, and performance requirements are implemented and tracked to completion.
- Operationalize contracts into measurable governance routines (e.g., dashboards/scorecards, governance calendar,decisionand action logs) and continuously simplify/standardize processes to reduce cycle time and defects.
- Monitor and enforce SLAs/KPIs;identifyand pursue contractual levers tied to performance and value realization (e.g., service credits, acceptance criteria, escalation paths, dispute procedures, material breach triggers) and ensure outcomes are documented.
- Partner with Procurement/Sourcing, Legal, Compliance, Risk, and businessownersto manage contract deviations and lifecycle events (change control, remediation commitments, renewals, terminations), setting priorities and coachingother team memberson contract governance practices.
Supplier Management & Third-Party Risk Oversight
- Lead supplier relationships across the supplier lifecycle for assigned Growth suppliers, ensuring adherence to Synchrony Supplier Risk Management policies and SRMP requirements and accountability for results.
- Partner with Supplier Risk Management to execute enhanced surveillance activities as applicable;identifyincidents, control gaps, and trends; drive remediation plans,validateevidenceclosure, and escalate as needed.
- Liaise with Growth business owners to deliver supplier requirements, assessments, and governance reporting; resolve complex supplier issues through root-cause analysis, corrective action planning, and sustained follow-through.
- Apply working knowledge of Synchrony'sEnterprise Risk Management protocols includingleveragingthe processuniversefor Growth to align suppliers to L3 processes; partneringwith Functional QA/Compliance to align CTC/CTQ requirements andunderstanding/maintainingsupplier risks and controlsincluding the documentation.
- Perform other duties and/or special projects as assigned.
Qualifications/Requirements:
- Bachelor's degree. In lieu of degree HS diploma/GED with 8+ years of supplier management, supplier oversight, procurement,contractsmanagement, and/or third-party risk in a regulated environment
- 5+years experiencein supplier management, supplier oversight, procurement,contractsmanagement, and/or third-party risk in a regulated environment.
- 3+ years of hands-on contract governance experience (post-award), including interpretation/enforcement of SOWs/SLAs/KPIs, change controls, and supplier performance remedies/escalations.
- 2+ years supplier management/oversight experience within financial services (or similarly regulated industry)
- Demonstrated ability to work independently, resolve complex/ambiguoussupplierand contract issues, and drive cross-functional outcomes.
- Demonstrated ability to lead process simplification/automation and implement improvementsthat measurablyreduce cycle time or risk exposure.
- Project management experience
- Ability and flexibility to travel for business as required
Desired Characteristics:
- Proven experience building strategic supplier relationships while improving performance, reducing defects, and managing risk.
- Strong fluency in risk management concepts (L3 process alignment, risk statements, controls, testing/evidence, CTC/CTQ) and translating them into supplier requirements.
- Experience supporting competitive events/negotiation handoffs with Sourcing/Legal andparticipatingin contract governance discussions.
- Strong analytical, documentation, and executive communication skills (dashboards, scorecards, governance readouts).
- Experience in consumer financial services (credit card/retail environment) preferred.
- Experience with Coupa,eGRC,Tableau,SASor similar tools preferred.
Grade/Level: 11
The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annua