Job Title: Quality Control Analyst – Sales (Call Auditing)
Date Posted: April 14, 2026
Location: UAE (On-site)
Job Type: Full-time
Salary: AED 4500- 7000 per month
About Us:
We are a rapidly growing Call Center in the Stock Market & Financial Services industry, focused on delivering exceptional customer service and building a high-performance workforce. We offer excellent career growth in a fast-paced, target-driven environment.
Job Summary:
We are seeking a detail-oriented and experienced Quality Control Analyst to monitor, evaluate, and ensure the quality of sales calls. The ideal candidate must have strong expertise in call auditing within a sales environment, excellent analytical skills, and the ability to provide constructive feedback to improve performance, compliance, and customer experience.
Key Responsibilities:
- Monitor and evaluate sales calls on a daily basis.• Ensure agents follow scripts, compliance guidelines, and sales processes.• Identify errors in communication, sales approach, and customer handling.• Prepare daily/weekly quality reports and performance analysis.• Provide feedback and coaching to improve agent performance.• Maintain accurate audit scores and quality records.• Work closely with sales and operations teams to improve overall performance.• Identify mis-selling, compliance violations, and process gaps.• Support continuous improvement of customer experience and conversion quality.
Requirements:
- Male candidates only.• Proven experience in Quality Control / Call Auditing (Sales domain is mandatory).• Strong knowledge of sales call flow and customer interaction handling.• Excellent listening, analytical, and evaluation skills.• Ability to assess calls based on quality and compliance standards.• Strong reporting and documentation skills.• Good communication and feedback delivery skills.• Must be fluent in Malayalam (mandatory).• Good English communication skills.• Experience in UAE/GCC is an added advantage.• Experience in handling high-volume call auditing is a plus.
What We Offer:
- Competitive salary package• Professional and growth-oriented work environment• Career development in Quality and Operations• Training and performance improvement support
Job Types: Full-time, Permanent, Fresher
Pay: AED3,500.00 - AED4,000.00 per month
Work Location: In person