Business Analyst, Customer Operations (Starlink)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

BUSINESS ANALYST, CUSTOMER OPERATIONS (STARLINK)

Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Operations department, you will be responsible for analyzing data about Starlink customers and translating it into reporting, recommendations, and tooling to improve both our customers' experience and internal Starlink program operations.

RESPONSIBILITIES:

Conduct analyses (SQL queries, other methods) that identify issues and opportunities impacting our customers, including actionable recommendations that quantifiably change outcomes

Integrate with all levels of the business to understand current workflows and identify systematic gaps; help rapidly answer tactical business questions through analytical frameworks

Define and develop department-level metrics and associated dashboards that quantify the health of our operation and influence change

Develop automation that mitigates business risk or creates efficiencies within Starlink Customer Operations and across functions

Own data integrity, tool maintenance, and reporting quality for the Starlink Customer Operations team

Train internal users and leaders on dashboard and tool usage, assist in troubleshooting

Improve data capture for future Customer Operations use cases, tracking and identifying front-end requirements collaborating with software development teams on table development

Support new market launches, continuous improvement, and larger cross-functional strategic initiatives

BASIC QUALIFICATIONS:

Bachelor's degree 

2+ years of experience in reporting and analytics within customer operations, manufacturing, quality, human resources, purchasing, operations, cost accounting, supply chain management, or consulting

1+ years of experience with SQL and creating/managing dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)

PREFERRED SKILLS AND EXPERIENCE:

Bachelor's degree in business, supply chain, management information systems, computer science, engineering, or economics

1+ years of experience with scripting languages (i.e. Python, R)

SQL proficiency (i.e. advanced joins, views/table distinctions, and basic query optimizations)

Advanced understanding of database structures, query optimizations, ETL development

Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced, rapidly changing environment

Strong project management and self-directed prioritization skills

Exceptional ability to communicate technical concepts to non-technical audiences at all organizational levels

Ability to develop and maintain strong relationships across disciplines and with multiple levels of management

Experience working with customer operations teams and tools (e.g. ticketing, account management, communications tools)

ADDITIONAL REQUIREMENTS:

Position may involve long hours and weekend work as needed

This position may require travel between our sites to support Starlink Customer Operations

ITAR REQUIREMENTS:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.