Business / Data Analyst

Business/Data Analyst

Location: 100% REMOTE – may be asked to take up to 4 trips per calendar year to Lexington, MA if the program/project requires it. Candidates MUST be able to work anEST schedule in order to be considered for this role

Clearance Level: Must be able to obtain an Interim/Active Secret Clearance- Must Be US Citizen to apply

At Aquila Technology, you will see our team’s passion every day, whether we are building a robust, policy-compliant IT system or stress-testing a system to identify gaps and security vulnerabilities. To own the advantage, we ensure our team owns results and gets the work done right the first time by deploying smart, purposeful solutions that work. Aquila is the right people with the right skills driving the right outcomes. We call this the Aquila Advantage.

About the Role:

Aquila Technology is seeking a Business Data Analyst to join our team in support of one of the nation’s premier defense research organizations. This role will drive data quality standards, identify & implement process improvements, and ensure an accurate representation of assets & services in ServiceNow. As the organization continues to expand and rely more heavily on complex IT systems, maintaining an accurate visibility into that infrastructure and services provided is critical for ensuring operational efficiency and minimizing risk. The challenge of maintaining an accurate, up-to-date Configuration Management Database (CMDB) and comprehensive service monitoring requires skilled personnel with an understanding of system architecture and the ability to communicate at a technical level with subject matter experts and on a conversation level with non-technical users.

What You’ll Bring:

• 3 years Data Analysis
• 1 year Agile Methodologies
• 3 years Program/Project Management OR Analysis
• 3 years Reviewing Specification Requirements
• 2 years Translates Business Requirements into Technical Specifications
• 2 years Understands and Executes Project Requirements
• Excellent Problem Solving
• Strong customer service skills and communication
• 3 years ServiceNow IT Service Management
• 4 years – ServiceNow Multi-Source Configuration Management Database (CMDB) Administration
• 2 years – ServiceNow
• 4 years Basic understanding of IT System Administrator processes & terminology
• 2 years Technical Documentation

Preferred Skills:

• Degree Level: Bachelor’s Degree
• Application and infrastructure monitoring (system performance, identifying issues, troubleshooting)
• Currently holds a Secret Clearance (OR a higher clearance)
• Software
• ServiceNow Development
• ServiceNow ITSM Development
• Software Development Life Cycle Models (Agile)
• Integrating alerts into ServiceNow (ITOM)

Must Have:

• Must understand basic IT System Administrator processes & terminology.
• Data Analysis
• Reviewing Specification Requirements
• Translates Business Requirements into Technical Specifications
• Understands and Executes Project Requirements
• Agile Software Development Lifecycle
• Excellent Problem Solving
• Strong customer service skills and communication
• ServiceNow IT Service Management
• ServiceNow Multi-Source Configuration Management Database (CMDB) Administration
• ServiceNow
• Technical Documentation

Nice to Have:

Application and infrastructure monitoring (system performance, identifying issues, troubleshooting)

• ServiceNow Development
• ServiceNow ITSM Development
• Integrating alerts into ServiceNow (ITOM)
• Logging and Monitoring (SolarWinds, ELK, Splunk, Prometheus, Datadog)

Clearance: Candidates MUST have an active clearance in order to be considered. Must be US Citizen

Work from Home: This position is REMOTE. The candidate is able to work remotely from any location. They may be asked to take up to 4 trips per calendar year to Lexington, MA if the program/project requires it. Candidates MUST be able to work an EST schedule in order to be considered for this role.

Interview Process: The first-round interview will be a Zoom call with the hiring manager. The second-round interview will be a Zoom with additional team members as needed. Potential for a 3rd final round interview.

We are an Equal Opportunity Employer.