Business Director, Insights and Analytics - Community Finance

Business Director, Insights and Analytics - Community Finance

Global External Affairs ("GEA") works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated change makers similarly focused on the ingredients for a more perfect future.

The Community Finance ("CF") team within GEA originates debt and equity to support affordable housing development. Community Finance provides debt financing, and invests in low income housing credits through proprietary and multi fund equity fund structures. The team is on a journey to reimagine the way it operates through a more strategic approach to its core work and advocacy efforts, next-generation analytical and reporting capabilities, and innovative initiatives that leverage Capital One's scale and influence.

As part of Community Finance, the Business Insights & Analytics team will drive innovation, reporting, analytics and turn complex operational data into a clear strategic roadmap to aid in making faster, more confident decisions that drive growth.

The Business Director, Insights and Analytics will lead a team of 4-5 associates in bridging the gap between raw business data and operational execution. This includes empowering CF with deep operational visibility and data-driven foresight, ensuring our business decisions are grounded in evidence and our resources are deployed for maximum impact. You are not just a reporter of data; you are a driver of change.

Throughout your work, curiosity will be key and rigorous analysis will be the basis of much credibility. This role is for someone who asks questions, eagerly listens, explores the periphery, and lives for the process of generating new ideas. Alongside your eagerness to take on new challenges, you know that solving complex problems often requires the courage to leave no assumption unchecked, no viable idea unexplored, and comfort with the power of data to illuminate both root cause and potential resolution.

As a Business Director at Capital One, you will apply your strategic and analytical skills to major companychallenges.You'llteam with world-class professionals to develop and test strategies that ultimatelyimpact the bottom line. And you will do it all in a collaborative environment that values your insight,encourages you to take on new responsibility, promotes continuouslearning, and rewards innovation.

GeneralResponsibilities:

• Strategic leadership: Develop business strategies that will drive growth, profitability, and competitivesuccess for Capital One in the face of shifting consumer and regulatory demands

• Leadership: May manage and develop multiple analysts. Coaching and mentoring associates with agoal of developing and retaining talent at Capital One

• Product: Develop and implement new product and pricing strategies for various lending products;lead product level data modeling/analytics

• Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent forproducts distributed through the retail channel. Build targeted insights to inform the design anddevelopment of new customer experiences, as well as breakthrough technology and concepts designedto deliver on new go-to-market strategies

• Credit Risk: Drive step-change improvements in credit performance by connecting drivers of futureconsumer credit trends to historical behavior, creating risk models, and testing hypotheses usingrigorous monitoring and analysis

• Execution: Manage and sequence delivery of business intent, build business requirements andexecute against the product strategy. Oversee multiple projects and programs concurrently

• Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Financeand others to drive improvement in quality, volume, service, and profitability

• Strategic; analytic orientation: A proven track record of decision making and problem solving basedon analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation,given that a large part of the business is based on rigorous analytic marketing & credit risk management

• Strong business judgment, leadership and integrity:Theyshould be a tenacious decision maker, ableto bring a healthy, aggressive, yet responsible approach to business

• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performingteam, as well as business partners across the enterprise. Theyshould foster innovation, drive criticaldecisions, hold business partners accountable, and be ab