Job Description:
The Business Intelligence Analyst in Business Support Services utilizes various analytical methods and tools to enhance customer routing, pricing, volume, and programs to optimize the company's operations and customer service levels. This position is responsible for the creation and implementation of new routing solutions and the monitoring of their effectiveness, as well as the management of all database records across all software systems used by the organization. The Business Analyst is also the primary point of contact for all authorized database modifications and must…