- *This role is onsite in Scottsdale, AZ**
- *Title: Business Intelligence Analyst. The role will be cross functional between the Operations Department and Sales Department
The Business Intelligence Analyst - Operations and Sales plays a critical role in driving business efficiency and revenue performance by transforming data into actionable insights. This role partners cross-functionally across Sales, Marketing, Clinical Services, Laboratory Operations, Pathology Operations, Procurement, and Finance to forecast performance, analyze trends, and support strategic and operational decision-making.
The Business Intelligence Analyst is responsible for the end-to-end management of data content, collection, validation, visualization, forecasting, and reporting. This includes developing dashboards and analytical tools that support leadership decision-making, ensuring data integrity, and translating insights into clear, practical recommendations that improve workflows, scalability and sustainable growth.
What you’ll be doing…
Data Analysis & Reporting:
- Collect, analyze, and interpret commercial and operational data using appropriate analytical and statistical techniques.
- Identify trends, risks, and opportunities; define and monitor key performance indicators (KPIs) to measure performance
- Develop and maintain interactive dashboards, reports, and visualizations to support recurring and ad hoc business decisions across operations.
- Translate complex datasets into clear, actionable insights for executive and cross-functional stakeholders.
- Present findings and recommendations to leadership teams.
Systems & Data Integrity Support:
- Partner with IT and other cross-functional stakeholders to recommend and support system, process and reporting enhancements
- Conduct data validation and peer reviews to ensure accuracy, completeness, and consistency across all analytics outputs
Forecasting & Strategy Support
- Collaborate with leadership to develop sales forecasts and procurement forecasts
- Support sales compensation planning and broader commercial and operational strategic planning initiatives
- Provide data-driven recommendations to sales, marketing, clinical services, and operations leadership
Cross-Functional Collaboration:
- Partner with Sales, Marketing, Clinical Services, Finance, Operations, Quality, Procurement, and process engineering teams
- Translate business questions into structured analytical plans and convert insights into operational execution
Technology & Tools:
- Collaborate with IT and other stakeholders to evaluate, implement, and optimize commercial and operations technology stack and analytics workflows in support of business goals
Performance Monitoring:
- Track and analyze operational KPIs to assess performance and evaluate the effectiveness of implemented initiatives
- Track and monitor marketing-generated leads, qualified leads, and attribution to evaluate campaign effectiveness
What you’ll need…
Knowledge & Skills & Experience
Required:
- MUST: Minium of 6 years of experience in data analysis, business intelligence, lab operations analytics, sales operations, commercial analytics or a similar role
- MUST: Proficiency with analytical and reporting tools such as Tableau, One Model, advanced Excel (pivot tables, macros), SQL, SQL Server Management Studio (SSMS), R, Python, or similar platforms.
- Experience defining, structuring, and documenting data for diverse audiences
- Ability to translate business needs into meaningful, actionable data solutions
Preferred:
- Familiarity with core business functions and workflows, including customer lifecycle, laboratory processes, and go-to-market operations
- Strong analytical, problem-solving, critical thinking, and statistical modeling skills
- Excellent communication, presentation, and stakeholder management abilities
- Demonstrates adaptability, welcomes feedback, and remains comfortable working in an environment that requires rapid iteration.
- Collaborative mindset with the ability to work effectively across cross-functional teams
- Proven ability to manage multiple priorities in a fast-paced environment
- High attention to detail, strong organizational skills, and comfort working in a regulated and evolving environment
- Demonstrated commitment to confidentiality and responsible data stewardship
- Experience working with CRM systems (Salesforce or similar)
Education, Certifications, and Licensures
Bachelor’s degree in Business Analytics, Statistics, Mathematics, or a related field
Other:
- Ability to use standard office equipment, including copiers, scanners and PDF tools.
- Ability to sit or stand for extended periods.
- Ability to perform repetitive motions.
- Ability to lift up to 25 pounds.
- This job will be expected to work onsite at CND's Scottsdale, AZ headquarters 4-5 days/week.
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