Business Intelligence Lead, Search & Discovery

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The Business Intelligence Lead will provide the Humana Consumer Digital team with data-driven insights around our provider finder tool. You will develop datasets, tools, analyses and data visualization to inform the Consumer Digital product strategy and roadmaps.

The Business Intelligence Lead is a high-impact individual contributor supporting our member-facing provider finder tool. The provider finder is one of the most critical touchpoints in the member experience and you will ensure product has the data, metrics, and insights needed to improve it. You will be the embedded analytics partner supporting a digital product team by turning raw search data into clear direction. You will independently lead the full analytics life cycle for this product and be in direct partnership with product leadership.

• *Responsibilities**

You should be able to collect, integrate, analyze, and present provider finder data in order to create insightful and actionable feedback on the member search experience through:

+ Identifying new value creation opportunities for the customer and business through understanding key pain points, zero-results patterns, experience & retention outcomes, funnel drop-off metrics, and provider selection outcomes

+ Defining key metrics for provider finder reporting, establishing baselines, bringing insights, measuring progress driven by product initiatives, and connecting to business impact

+ Building and maintaining data products, including Power BI dashboards to support product managers focused on search relevance, member experience, and directory useability

+ Analyzing search behavior across key dimensions to surface friction points and unmet member needs to inform the product roadmap

+ Presenting complex analysis with a clear and confident point of view and engaging senior leaders in strategic conversation about product direction

• *Use your skills to make an impact**
• *Required Qualifications**

+ 5+ years of experience in business intelligence, product analytics, or a related function within a consumer-facing product organization

+ Advanced proficiency in PowerBI, including data modeling, DAX, and dashboard design for product and executive audiences

+ Strong SQL skills with demonstrated experience querying and structuring web behavioral data

+ Experience working with URL-based or clickstream data such as query strings, session logs or UTM paramaters

+ Experience defining product metrics, establishing baselines, and measuring initiative impact end-to-end

+ Experience supporting A/B testing and experimentation reporting, including familiarity with statistical significance and lift analysis

+ Operate autonomously as an individual contributor, owning prioritization, stakeholder relationships and delivery without direct reports

+ Storytelling skills with the ability to translate complex data into clear, actionable narratives for product and business audiences

• *Preferred Qualifications**

+ Advanced Degree in a quantitative discipline, such as Mathematics, Economics, Finance, Statistics, Computer Science, Engineering or related field

+ Experience working in healthcare or a member-facing digital health product

+ Familiarity with search and discovery analytics including zero-result rate analysis, query classification, or relevance scoring

+ Experience with Python

+ Experience with Azure Databricks

+ Prior experience building BI reporting from the ground up in a scaling or modernizing product environment

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

• *Scheduled Weekly Hours**

40

• *Pay Range**

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$117,600 - $161,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

• *Description of Benefits**

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline:

• *About us**

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell h