Job Title : Business Intelligence (BI) Support Analyst
Location : Sunnyvale, CA 94085 (Onsite)
Duration : 12+ months
Detailed job description - Skill Set*:
- Deliver Cross-Platform Subject Matter Expertise
- Operate a Tiered Support Model
- Manage the Slack Support Workflow
- Conduct Data Investigation & Reconciliation
- Guide Users on Data Interpretation
- Ensure Operational Continuity & Escalation
Mandatory Skills
- Experience in Sales or Channel Performance reporting and related metrics and KPIs, ideally within a technology company
- Demonstrated ability to support business-critical Business Intelligence platforms in an operational capacity
- Experience querying data sources to investigate, validate, and explain data to business users
- Experience working with BI platforms and tools such as Tableau, ThoughtSpot, Business Objects, or equivalent
- Ability to manage concurrent support requests across multiple platforms and time zones with consistent quality and responsiveness
- Strong written and verbal communication skills, with the ability to translate technical findings into clear business language
- Bachelor's degree or equivalent experience required
Good to Have Skills
- Familiarity with B2B and B2C sales reporting structures, including Institutional Sales, Consumer Channel metrics, and related data definitions such as ICDF
- Experience operating within automated support workflows (e.g., Slack-based intake, chatbots, or ticketing systems) and managing exception handling when automation is insufficient
- Ability to work effectively in a globally distributed team model with regional handoff requirements and follow-the-sun coverage expectations
- Knowledge of data pipeline concepts sufficient to distinguish between data latency, logic errors, and platform defects during investigation
- Experience collaborating with engineering and product teams to escalate, document, and track resolution of platform issues