Business Manager (Growth)

Hey - I’m Dhiram, Growth Lead at Flent.

I've spent 6+ years inside the engine rooms of companies that built categories from scratch - Urban Company, Swiggy. Not in a "I was there" way, but in the trenches - running sales pipelines, building processes where none existed, figuring out demand when the playbook hadn't been written yet. I know what it takes to operate in chaos and still be expected to deliver numbers.

I believe demand isn't just about filling the top of the funnel. It's about owning the entire revenue journey - from first touchpoint to lifetime value. At Flent, sales and customer success are the same thing to me. If a sale is done with the right expectation setting, retention becomes natural. If it isn't, LTV dies before it begins.

I'm high-trust and prefer to be hands off - but I only get there when I know things are moving without me following up. I obsess over data and details because revenue isn't luck. It's systems, clarity, and execution.

Our funnel today works, but it's messy, opaque, and too dependent on individuals. We need someone who can bring visibility, build accountability, and turn demand into a scalable system. If you love fixing broken processes, driving metrics, and making teams sharper - you'll love this role.

ABOUT THE ROLE

Demand at Flent touches everything revenue.

It starts the moment a lead discovers us and continues long after they move in. Educating, qualifying, visit scheduling, closing, expectation setting, NPS, retention, LTV - it's all connected.

Today, parts of this journey work. But they lack visibility and consistency. Teams operate in silos. Processes exist, but they're not owned. Data is scattered. Accountability is weak.

This role doesn't come with a playbook. It comes with a problem statement and the autonomy to solve it your way. The charter is open - and that's deliberate. We're not looking for someone to execute a defined plan. We're looking for someone who can figure out what the plan should be, build it fast, and iterate faster.

Here's something we believe deeply: growth is no longer a people problem. The ceiling on what one person can do has never been higher - if they know how to use the tools available to them. The best person for this role will treat every week like a cycle - hypothesize, build, deploy, measure, cut what's noise, double what's signal. They'll spin up programs, set up systems, and use AI and automation not as a crutch but as genuine leverage. The goal is more output per unit of time - not more headcount.

In a world where information is everywhere and distribution is no longer a moat, intent and execution are the only real differentiators. We're looking for someone who gets this - and operates accordingly.

If you need a detailed scope to feel comfortable, this isn't the role. If ambiguity is where you do your best work - keep reading. This isn't a "growth marketer" role. It's not "sales ops." It's whatever hat needs to be worn to move the number - and you'll be the one deciding which hat that is.

WHAT YOU’LL BROADLY DO:

The Strategic Stuff (50% of your time):

• Funnel Visibility & Data Ownership:

Build and own dashboards that track every stage of the demand funnel. Identify where leads drop, why deals stall, and where expectations break. Turn fragmented data into real-time visibility so the business can make decisions with clarity and speed. You decide what tool, what stack, what format - what matters is that the signal is clean and the noise is cut.

• Retention & LTV Strategy:

Treat retention as a revenue lever, not an afterthought. Build programs that improve post-sale experience, expectation setting, and lifetime value per customer.

• Process Rebuild:

Audit current demand processes. Break what doesn't work. Rebuild scalable and repeatable systems across acquisition → qualification → closure → retention. Where a human loop can be replaced by a smarter, faster automated one - replace it.

• Accountability Engine:

Define clear ownership across the funnel. Build guardrails, feedback loops, and performance visibility so every stakeholder can track what's working - and what isn't.

The Operational Stuff (50% of your time):

• Manage Sales Day-to-Day:

Own daily sales rhythm - pipeline reviews, follow-ups, performance tracking, coaching, and hitting targets.

• Own Lead Flow & Handoffs:

Ensure every lead moves cleanly from marketing to sales with zero leakage or delay. Fix bottlenecks before they become excuses.

• Build SOPs & Playbooks:

Create simple, practical systems that make the sales team faster, sharper, and more consistent. Replace heroics with process.

• Ship programs, not just plans:

This role rewards builders. If you see a gap, you're expected to close it - with a working solution, not a slide deck. You'll spin up tools, trackers, and lightweight programs faster than a team would normally greenlight them. AI is not a bonus skill here - it's the baseline. The expectation is that you're already using it to do the work of three.

WE’RE LOOKING FOR SOMEONE WHO:

• Has 3–5 years of experience in full-funnel growth, sales operations/enablement, demand or revenue roles, or program management in high-velocity teams.

• Has a CRO mindset - you think in experiments, levers, and compounding wins.

• Is a data-native operator - you don't just read dashboards, you build them.

• Has retention obsession - you understand revenue doesn't end at "closed" or "won."

• Has some exposure to sales or customer-facing work - you don't need to have run a team, but you need to know how deals actually move.

• Thrives in early-stage chaos - you don't wait for playbooks, you write them.

• Is a systems builder - you hate inefficiency, you fix root causes.

• Treats AI and automation as a core operating muscle - not something you occasionally experiment with, but how you get work done every day.

• Understands that in a world where information is everywhere, intent and execution are the only real differentiators - and optimises for both relentlessly.

• Owns every metric like it's personal money.

• Follows through. No follow-ups needed.

• Is collaborative - you'll work closely with sales, marketing, customer success.

Educational qualifications don’t matter to us at Flent. What does is your curiosity, your bias for action, and your ability to think deeply about people and systems. If you want to help build a world-class team and a culture worth fighting for - we’d love to talk.

Apply now if you feel you are ready for your next challenge!