Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.
Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.
Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.
Summary
This role helps keep APS operations running smoothly by strengthening the business systems, data, and processes that teams rely on every day. By analyzing information, improving reporting, and partnering across departments, this position helps APS make smarter, faster decisions and continuously improve how work gets done. The impact shows up in more reliable operations, better use of technology, and stronger outcomes for the customers and communities APS serves.
What Your Day Would Be Like
- Partnering with operations, IT, and other teams to improve business systems, processes, and reporting
- Turning data into clear insights through dashboards, reports, and analytics that support better decisions
- Helping plan and support business projects, from defining scope to measuring results
- Identifying opportunities where technology can improve efficiency and effectiveness
- Documenting and standardizing processes to ensure consistency and data integrity
- Serving as a go‑between for the business and IT on smaller system enhancements and process improvements
Who We’re Looking For
- Experience supporting business operations through systems, reporting, analytics, or process improvement
- A solid understanding of how business processes and technology work together
- Strong analytical skills and comfort working with data, reports, and metrics
- The ability to collaborate across teams and communicate clearly with both technical and non‑technical partners
- An organized, detail‑oriented approach with the ability to manage multiple priorities
- Curiosity and a continuous‑improvement mindset aligned with APS’s service‑focused culture
Minimum Requirements
- BS/BA equivalency or an equivalent combination of four years relevant business work experience and relevant college coursework in business, information technology or a related area.
- And an additional two (2) years of progressively responsible experience where general knowledge and understanding of business unit operations, business unit systems, and basic knowledge of database design, structure, functions and processes and experience with database tools has been obtained.
- General understanding of business unit and operational knowledge including functions, procedures, processes, and computer systems.
- Ability to identify process improvement opportunities and tie functional needs to technology solutions.
- Some project/team experience and ability to prioritize work.
- Demonstrated analytical ability to review and analyze data, identify issues, see relationships and patterns and recommend solutions.
- Experience participating in projects and identifying and resolving issues is preferred.
- Proficient in PC applications including advanced skill level in Microsoft Excel, Access, and Word.
- Basic knowledge of emerging practices and technologies used within the area.
- Demonstrated communication skills, both verbal and written.
- Good customer service, organizational, and analytical skills and demonstrated ability to manage customer expectations.
- Some knowledge of applicable federal and state laws, regulations, and standards impacting business unit business areas.
Major Accountabilities