Business Systems Analyst - Pharma (Commercial CRM Experience Required)

Role: Business Systems Analyst

Domain: Commercial Pharma / LifeSciences

Location: South San Francisco (3 days a week in client location)

Who may not be a fit:

Candidates without Veeva or Salesforce CRM experience

Candidates without any healthcare / life sciences exposure

Candidates without exposure to customer engagement / CRM workflows may not be a strong match

Requirements:

● Drive the project requirements and liaison with Business and IT solution/Dev team from initiation to completion end to end as a BSA

● Facilitate workshops - story-boarding, translate story-boarding artifacts into an electronic format and provide input in design sessions.

● Perform any data analysis to support use case feasibility.

● Analyze and document requirements as user stories (scope) and business rules (use cases) and UX needs.

● Plan user acceptance test (UAT), support creation of UAT scripts and facilitate UAT.

● Analyze and document current and future business processes.

● Train the operations team as needed and support them in resolving production issues.

● Perform knowledge transfer to Training & Communication teams. Support user deployment activities as needed.

● Must build strong relationships with our stakeholders.

● Show up with an enterprise mindset and ensure work is not being done in silos.

● Be a systems thinker and look at the big picture while determining the best solution.

Skills:

● 7+ years of experience analyzing business requirements supporting medium to large scale projects as the primary BSA.

● Bachelor’s Degree in Computer Science, MIS, or equivalent preferred.

● Strong experience in Agile methodology and working in Scrum teams is a must have. (Scrum certification is a plus).

● Strong experience with documenting Epics, User Stories and spikes using a scrum tool such as JIRA is a must.

● Some SQL experience is a must have.

● Working knowledge of using collaboration tools such as Miro, Jamboard etc.

● Demonstrated success handling initiatives of high complexity and a problem solving mindset.

● Ability to multitask, work in a fast paced environment and required to have an agile mindset.

● Experience in UI/UX design especially pertaining to Data Dashboard design is preferred.

● IBAA-CBAP or similar certification is a huge plus.

● Advanced experience with data visualization and business intelligence software (ETL, Data Integration, Master Data, Qlikview, SAS,...) a huge plus

● Pharma knowledge a plus