(Canada) Customer Success Manager - Great Lakes

Pointclickcare
Mississauga, CA
RemoteCareer-pivot friendly

Who this role is best for

Best suited to mid-level professionals with healthcare tech experience who thrive in remote roles with significant travel.

Best fit for

  • Healthcare tech professionals comfortable with frequent travel to client sites.
    — “travel to various PointClickCare and client locations as required (25-50%)
  • Candidates who excel in building client partnerships in the healthcare sector.
    — “providing world-class partnerships to their clients
  • Remote workers who can attend occasional in-office events in Mississauga.
    — “in-office events that will require travel to and from the Mississauga

Things to consider

  • Must reside within commutable distance or be willing to travel for in-office events.
    — “reside within commutable distance to the office/location specified

How to stand out

  • Demonstrate experience optimizing healthcare solutions for client success.
    — “ensuring they are optimizing the use and value of PointClickCare’s solutions
  • Highlight past roles managing client relationships in the Great Lakes region.
    — “The territory you'd support is the Great Lakes in the US
  • Showcase familiarity with AI tools in healthcare workflows.
    — “Employees harness AI as a catalyst for creativity, productivity
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Mid

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • manage and provide world-class partnerships
  • optimize use and value of solutions
Typical background
customer success management experience

Skills & requirements

Required

Customer Success ManagementClient PartnershipAI Integration

Preferred

Travel

Stack & domain

Customer SuccessHealthcareAICommunicationTeamwork

About the role

Original posting from Pointclickcare via Lever

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Reporting to the Director, Customer Success, the Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions.

This position can work remotely and will travel to various PointClickCare and client locations as required (25-50%). The territory you'd support is the Great Lakes in the US.

Source: Pointclickcare careers (Lever)

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