ABOUT UNIT
Unit https://www.unit.co/ is a market leader in embedded finance. We offer ready-to-launch financial services - like banking and capital - and serve millions of end-users across ~100 customers, including Wix, Honeybook, Relay, and more.
We’re repeat founders with technical backgrounds, working hard to build a successful company that we’re proud to work at. Our product moves $40b+ annually and processes 12m+ API calls daily. We’ve raised $160m+ from top investors including Insight, Accel, and 60+ angels.
KEY RESPONSIBILITIES
- Run the day-to-day operations of card programs for our customers, including issuing and activating cards, handling replacements, and ensuring cards are delivered correctly.
- Serve as the first line of support when something goes wrong: investigate card issues reported by customers or partners, coordinate with internal teams and external stakeholders, and drive issues through resolution.
- Monitor card program performance, identify unusual trends or recurring issues, and escalate and resolve problems before they impact customers.
- Work closely with banks, card networks, processors, and internal engineering teams to support new launches, testing, and ongoing program changes.
- Help test new card features and integrations by following operational checklists, reproducing issues, and confirming that fixes work as expected.
- Maintain accurate records, documentation, and operational workflows to ensure processes are completed correctly and on time.
REQUIREMENTS
- 3–5 years of experience in operations, payments, fintech, or high-volume customer support (technical or operational).
- Strong attention to detail and follow-through — you take ownership and ensure tasks get completed.
- Clear, professional written and verbal communication skills, with comfort working across partners, customers, and internal teams.
- Ability to operate in a fast-moving environment, manage multiple requests at once, and escalate issues when needed.
- Team-oriented mindset with curiosity and a willingness to learn across operations, product, compliance, and engineering.
- Customer-focused and reliability-minded — you care deeply about systems working correctly and clients having a great experience.
NICE TO HAVES
- Exposure to card payments or card networks (e.g., Visa, Mastercard), including concepts like BINs, tokenization, or PCI.
- Experience using ticketing systems or operational tools (e.g., Zendesk, Jira, Salesforce).
- Prior work with issuing platforms, processors, or banking partners.
- Familiarity with disputes, chargebacks, or basic fraud monitoring concepts.
LIFE AT UNIT
Working at Unit means joining a global team on a mission to create a more equitable financial ecosystem. We’re a fast-growing team of individuals who are passionate about their work, see the big picture and always seek to empower our clients and their end-customers.