Central Compliance Data & Digital Product Manager

• *Job Description Summary**
• *Job Description**
• *Roles and Responsibilities:**
• *Data Architecture & Governance**

+ Own the data architecture for the central compliance function, mapping how data flows across critical processes, systems, and tools.

+ Develop and maintain data models, entity-relationship diagrams, data flow diagrams, and data lineage maps to clearly represent how compliance data is created, transformed, and consumed.

+ Establish and maintain core data documentation, including a data dictionary, business glossary, and metadata repository to support consistency and reuse of data across the function.

+ Optimize the use of data across systems for analytics and reporting, ensuring that the compliance function can efficiently leverage data for insights and decision-making.

• *Data Quality Management**

+ Own data quality for the central compliance function, identifying data quality issues and root causes across systems.

+ Define and drive data quality improvement plans in partnership with functional teams, DT, and vendors, implementing controls, standards, and monitoring routines.

• *Process Optimization, Automation & AI**

+ Continually evaluate compliance processes, systems, and tools to identify waste, inefficiencies, and opportunities for automation and AI enablement.

+ Collaborate with the Central Compliance Analytics Leader to define detailed functional specifications for AI use cases.

+ Support the Central Compliance Analytics Leader in prioritized AI and automation initiatives through central DT teams, ensuring requirements are met and solutions are successfully integrated into operations.

• *Systems Implementation & Tool Ownership**

+ Oversee the functional implementation of new compliance systems, from requirements definition through testing, deployment, and operational integration.

+ Provide ongoing operational support for compliance tools and systems, working with vendors and DT to resolve issues and deliver enhancements.

+ Lead development of training content and deliver user training to ensure systems are used consistently and in alignment with defined business processes.

• *Reporting & Data Products**

+ Expand self-service reporting capabilities across Central Compliance, enabling users to access and interpret data independently.

+ Identify and recommend new data products or enhancements to existing products to the product council, based on emerging compliance needs and user feedback.

• *Digital Channels & Content Operations**

+ Own day-to-day operations for the central Compliance intranet site, compliance-related external web content, dashboards, databases, and other digital tools used by the function.

+ Identify and implement opportunities to streamline, simplify, and improve access, usability and consistency across digital touchpoints.

• *Project & Portfolio Management**

+ Manage the Central Compliance DT project pipeline on behalf of functional project leaders, from concept and functional specifications through deployment and operational integration.

+ Monitor project status, risks, and dependencies, ensuring transparent communication with stakeholders and alignment with compliance priorities.

• *Data & Communication Operations**

+ Redesign and oversee the process for establishing and maintaining distribution lists across central compliance and key partner groups, ensuring accurate, secure, and efficient communication.

• *Team Leadership**

+ Manage the Compliance Risk Operations Analyst, providing coaching, direction, and performance feedback.

+ Foster a culture of continuous improvement, data-driven decision making, and strong partnership with FLIGHT DECK coach, DT and business stakeholders.

• *Vendor & Product Management Collaboration**

+ Work closely with the DT Product Owner on software, license, and technical contract support needs related to compliance tools and platforms.

+ Attend product reviews and demos, providing clear, actionable feedback based on functional needs and user experience.

+ Participate in make/buy decisions by assessing software options against requirements, cost, scalability, and integration considerations.

• *Required Minimum Qualifications:**

+ Bachelor’s degree in information systems, Data Management, Business, or related field; advanced degree a plus.

+ 7+ years in data management, digital product management, or business systems in a regulated or risk/compliance environment preferred.

+ Experience with data modeling, data quality tools/processes, reporting/BI platforms, and metadata management.

+ Familiarity with lean/continuous improvement and project management methodologies

• *Desired Characteristics:**

+ Strong interpersonal influence and leadership skills; builds trust across teams and functions.

+ Proven program/project leadership; executes with urgency and accountability.

+ Resilient, creative problem-solver who navigates ambiguity with sound judgment.

+ Robust business and technical acumen; balances risk wi