Client Success Manager

Getwingapp

Metro Manila, PH

On-site

Who this role is best for

Best suited to experienced customer success professionals with coaching and training backgrounds, working in a structured performance improvement environment.

Best fit for

Former BPO trainers with strong QA experience transitioning to client success coaching.
— “Former BPO trainers with a strong QA background are welcome to apply.”
Structured performance coaches who elevate client-facing teams through measurable improvements.
— “brings a structured approach to performance improvement”
Customer Success Managers seeking to transition into a coaching and training role.
— “develop, support, and elevate the performance of our Customer Success Managers”

Things to consider

Role requires blending coaching, quality assurance, and training delivery responsibilities.
— “combines coaching, quality assurance, and training delivery”

How to stand out

Quantify past success in improving CSM performance metrics in your resume.
— “elevate the performance of our Customer Success Managers”
Highlight specific methodologies used in previous coaching or training roles.
— “structured approach to performance improvement”
Demonstrate experience with QA processes in client-facing environments.
— “strong QA background”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Senior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

develop, support, and elevate the performance of Customer Success Managers
ensure CSMs are equipped to drive long-term client success

Typical background

prior experience coaching CSMs or similar client-facing roles

Skills & requirements

Required

CoachingQuality AssuranceTraining DeliveryPerformance Improvement

Preferred

BPO TrainersQA Background

Stack & domain

CoachingQuality AssuranceClient SuccessCustomer Success

About the role

Original posting from Getwingapp via Lever

About the Role:
We are seeking a Client Relations Coach to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success.
The ideal candidate has prior experience coaching CSMs or similar client-facing roles and brings a structured approach to performance improvement. Former BPO trainers with a strong QA background are welcome to apply.

Source: Getwingapp careers (Lever)