Client Support Associate

Payabli is a next-generation Payments Infrastructure and Monetization Platform purpose-built for vertical software companies. Through a single, developer-friendly API with low-code embedded payment components, Payabli enables platforms to seamlessly embed, monetize, and operationalize payments—making payments a core part of their platform and business model.

By unifying payment acceptance, payment issuance, and advanced payment operations tooling, Payabli empowers software companies to manage and move money through a single infrastructure stack that delivers total control over the payments experience. Built to scale with PCI DSS 4.0 and SOC 2-compliant security, Payabli’s infrastructure delivers enterprise-grade reliability and trust while leveraging AI-driven intelligence to enhance visibility, streamline operations, and drive revenue growth.

Backed by leading fintech investors including QED Investors, Fika Ventures, TTV Capital, and Bling Capital, Payabli is setting the standard for embedded payments infrastructure powering the next generation of vertical SaaS.

Role Summary

As a Client Support Associate, you'll help uphold our core value of placing the customer first, providing white-glove service and acting as an advocate for client needs. You will work alongside a strong Support team, with the focus on building customer loyalty, retention and happiness. You will make our customers write us love letters!

In this Client Support Associate role, you will...

• Be the front line of the Client Support Team

• Answer inbound support inquiries

• Engage with clients via ticketing system

• Ticket Resolution

• Respond to and resolve inbound partner support tickets.

• Respond to and resolve inbound merchant support tickets.

• Triage, document, and escalate tickets to internal teams as necessary.

• Maintain SLAs and track status of all assigned tickets.

• Knowledge Management

• Maintain customer records and changes.

• Contribute to external communication library

• Identify common issues and collaborate with teams for resolution

• Team Collaboration

• Work closely with CSMs to ensure seamless handoffs and shared context

• Work closely with Engineers/Technical Support teams

• Work closely with Onboarding/Risk/Compliance

We'd love to hear from you if you have...

• 1+ year in a customer support, help desk, or IT support role or comparable customer-facing role.

• Problem-solving and written communication skills.

• Excellent communication and interpersonal skills, with an eagerness to communicate with clients and individuals daily.

• Experience with ticketing systems (Zendesk, Freshdesk, etc.).

• Exposure to financial software or payment systems is a plus.

We think you'll love being part of our team because we’re a values driven company that cares deeply about our team, partners, and customers. Our north star values are:

🤝 Team Love = Customer Love — You understand that when you build great products for your internal partners, they deliver exceptional experiences to merchants. You obsess over the platform partners and businesses that depend on every payout landing on time.

🔥 Run to the Fire — When ACH returns spike or a card program hits a snag, you're the first one in the war room. You don't shy away from hard problems—you chase them. You volunteer for the complex, messy challenges others avoid.

🔍 Little Things Count — You sweat the details because you know a single decimal error in a payout can damage a business. You double-check edge cases, validate every assumption, and understand that excellence lives in the details.

💎 Truth Seekers — You give direct feedback, receive it with grace, and never let ego get in the way of finding the right answer. You document what you don't know, admit mistakes quickly, and hold yourself accountable in the open.

🚀 Relentlessly Curious — You're constantly asking "what if?" and "why not?" You study how competitors solve problems, explore adjacent industries for inspiration, and never stop learning about the payments ecosystem.

What we can offer you:

• Competitive base and growth trajectory within Client Success and/or Payments.

• Comprehensive health, dental, and vision benefits

• Flexible remote work environment

• Collaborative, growth-oriented culture

We build technology that gets noticed and a workplace where people want to grow their careers.. Our work has been recognized by some of the industry’s most respected organizations, including the 2026 Forbes Fintech 50 list, which highlights the most innovative private companies in financial technology, Inc.’s 2025 Best Workplaces, and Built In’s 2026 Best Places to Work in Miami.

Payabli Is an equal opportunity employer and value a diverse, inclusive workplace.

Principals only. No external agency submissions. Candidates must apply directly; We will not accept submissions from third-party recruiters or staffing agencies.