Client Support Specialist

Trueml
US
RemoteCareer-pivot friendly

Who this role is best for

Best suited to mid-level professionals with experience in financial health or debt resolution who thrive in remote roles.

Best fit for

  • Candidates with experience in financial health or debt resolution.
    — “helping millions of consumers to regain and keep their financial footing”
  • Professionals comfortable with a human-based approach combined with machine learning.
    — “combine machine learning with a human-based approach”
  • Individuals passionate about transforming negative financial experiences.
    — “more than 70 million Americans have negative experiences dealing with debt”

Things to consider

  • Focus on digital experiences and personalized solutions.
    — “providing personalized digital experiences”
  • Role involves working with creditors across various industries.
    — “lowering the cost of doing business for creditors across many industries”

How to stand out

  • Highlight any experience with predictive models or transactional data.
    — “proprietary predictive models trained on years worth of transactional data”
  • Demonstrate a track record of improving financial health outcomes.
    — “get people on the path towards financial health”
  • Showcase your ability to guide consumers through financial processes.
    — “guide lenders and consumers through this challenging financial process”
Pace · SteadyCollaboration · LowAutonomy · MediumDecision Impact · IndividualLevel · Mid Level

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • improved customer satisfaction
  • reduced debt resolution time
Typical background
customer servicedebt collection

Skills & requirements

Required

Customer ServiceProblem-solvingCommunication

Preferred

Debt ResolutionMachine Learning

Stack & domain

Debt ResolutionMachine Learning

About the role

Original posting from Trueml via Lever

Why TrueAccord?

TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. 

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

Source: Trueml careers (Lever)

Similar roles