Clinical Operations Associate

ABOUT TAVA HEALTH

Tava Health is on a mission to make high-quality mental health care accessible and stigma-free. We partner with employers to provide thoughtful, technology-enabled mental health support to their teams while building a strong, connected provider network. Our platform empowers clinicians with the tools, community, and operational support they need to focus on delivering exceptional care.

If you’re passionate about improving mental health and excited to work in a growing, mission-driven organization, we’d love to meet you.

ABOUT THE ROLE

The Clinical Support Associate plays a key role in ensuring an exceptional provider experience across our network. This position is ideal for early-career clinicians—recent master’s graduates, associate-level clinicians, or newly licensed professionals—who are passionate about supporting high-quality mental health care and thriving in a tech-enabled environment.

In this role, you will serve as a frontline clinical resource for providers across our platform. You’ll handle provider escalations, assist with onboarding and training, support the provider community, and conduct 1:1 check-ins to promote strong clinical quality and platform engagement. If licensed, you may also maintain a small caseload (1–2 clients) to stay connected to direct clinical work.

This is a fantastic opportunity to develop operational experience within a growing mental health organization while continuing to build clinical skills.

WHAT YOU’LL DO

PROVIDER SUPPORT & EXPERIENCE

• Respond to and resolve clinical-adjacent support escalations (e.g., documentation guidance, scope-of-practice questions, platform functionality issues).

• Serve as a subject matter resource for clinical processes, documentation standards, and provider expectations.

• Provide timely, high-quality support through chat, email, video, and asynchronous communication channels.

• Conduct 1:1 meetings with providers to address quality concerns, documentation feedback, or general questions related to practice on the platform.

• Monitor provider satisfaction and escalate patterns, risks, or concerns to Clinical Managers or leadership.

ONBOARDING & TRAINING

• Support provider onboarding by answering questions about processes, expectations, and platform workflows.

• Assist with hosting Q&A sessions, office hours, and group onboarding support.

• Help maintain training materials, FAQs, and support resources to ensure provider clarity and success.

CLINICAL COMMUNITY & ENGAGEMENT

• Assist in managing and moderating the provider online community (e.g., discussion forums, Slack, or other communication platforms).

• Foster connection, transparency, and knowledge sharing within the provider network.

• Share updates and changes in workflows, processes, or clinical expectations succinctly and clearly.

QUALITY ASSURANCE

• Review documentation for completeness, accuracy, and alignment with clinical expectations, providing supportive guidance to providers as needed.

• Flag concerns or trends to the Clinical Manager for further review or coaching.

• Participate in initiatives to improve provider performance, documentation, or client outcomes.

CLINICAL CARE (IF LICENSED)

• Maintain a small client caseload (1–2 clients), providing high-quality, evidence-based mental health treatment.

• Maintain all documentation, compliance, and ethical requirements associated with direct clinical practice.

CROSS-FUNCTIONAL COLLABORATION

• Work closely with Support, Product, Operations, and Clinical Leadership to identify opportunities to improve provider experience.

• Provide input on tooling, workflows, and resources to streamline provider success.

WHAT YOU’LL BRING

REQUIRED

• Master’s degree in a clinical field (e.g., Marriage & Family Therapy, Counseling, Social Work, Psychology).

• Associate license or full independent license in your state (e.g., AMFT, APC, ASW, LMSW, LMFT, LPC, LCSW).

• Strong written and verbal communication skills.

• Comfort navigating ambiguity, learning new technologies, and operating in a fast-paced environment.

• Ability to build rapport with providers and communicate in a supportive, solution-oriented manner.

PREFERRED

• Experience in virtual care, digital mental health, or tech-enabled clinical environments.

• Prior experience in provider operations, clinical support, customer support, or clinical quality.

• Bilingual or multilingual skills.

CORE COMPETENCIES

• Clinical judgment: Ability to understand clinical risk, documentation norms, and professional boundaries.

• Communication: Clear, warm, and concise communication across channels.

• Problem-solving: Capable of navigating unclear situations and providing structure and solutions.

• Ownership: Takes initiative and follows through independently.

• Adaptability: Comfortable learning and refining workflows as the organization evolves.

• Collaboration: Thrives in cross-functional work environments.

WHY YOU’LL LOVE WORKING AT TAVA

• Competitive salary and stock options

• Free Tava mental health benefit for you and your family

• Medical and dental insurance for you and your dependents

• Monthly HSA contributions

• Generous PTO and paid holidays

• Paid parental leave

• Work from home flexibility

• Weekly team lunches

• Opportunity to shape a growing company and culture

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*For tax purposes, priority will be given to candidates living in states where we already have employees. These states are Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Indiana, Maine, Maryland, Massachusetts, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Tennessee, Texas, Utah, and Washington.

Tava is unable to sponsor employment visas (such as the H-1B). Candidates must have authorization to work in the U.S. without company sponsorship now or in the future.

All hiring activities at Tava Health are handled by company representatives using @tavahealth.com http://tavahealth.com or @us.tavahealth.com http://us.tavahealth.com email addresses.

Please beware of unauthorized recruiting communications requesting personal information. We never hire anyone without first completing a real-time, face-to-face interview (conducted by video or in-person), nor do we use encrypted instant messaging services like Signal. If you have questions regarding the authenticity of any outreach, please do not hesitate to use the chat feature on our website or contact us at careers@tavahealth.com

Tava Health does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.