CLM Analyst

CLM Analyst (38631)

Some careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

Our Client Lifecycle Management Analysts manage end-to-end CLM activities across key customer lifecycle events. We’re focused on streamlining operations, continuously improving the client experience, and supporting sustainable growth for GPB.

You’ll play an important role in maintaining HSBC’s internal control standards, including the timely delivery of internal and external audit actions and addressing matters raised by external regulators. You’ll also be expected to understand, follow, and demonstrate compliance with all relevant internal and external rules, regulations, and procedures—particularly those relating to Internal Controls and Compliance policies (including the Group Compliance policy).

Operational risk management is part of the day job. Working within HSBC’s ‘Three Lines of Defence’ framework, you’ll understand your role and responsibilities, apply operational risk policy in your daily activities, and escalate promptly whenever guidance is needed.

Duties & Responsibilities:

The Client Lifecycle Management Analyst is responsible for managing all Client Lifecycle Management tasks related to Customer life cycle events.

For all types of risks levels to meet applicable legal, regulatory requirements as well as HSBC policies and procedures (Customer Due Diligence (CDD), Anti-Money Laundering (AML) and Sanctions), He/She will have to depending on the assigned pool of activities (Onboarding / CDD Modification / Periodic and Event Driven Reviews (PEDR));

• Onboarding: Analyse, validate and ensure Customer Onboarding: perform documentation review (banking forms, CDD documentation, corroboration), Know Your Customer (KYC) /Know Your Transactions (KYT) information, screening activities
• CDD Modification: Analyse, validate and register all the Account modifications (CDD / Tax (FATCA / QI / US PP and CRS): perform input on structure update, person creation, documents registration, blocking / unblocking account activity and Customer Data Management /CDM) issue creation/update within the systems
• PEDR: Complete and manage trigger events, periodic and event driven reviews: perform due diligence activities on KYC/KYT information, screening activities

This person will deliver consistent and practical end-to-end operational support to client facing teams, providing first-class client experience to both internal (client facing) and external clients, ensuring compliance with internal and external guidelines and regulations for this key client stage.

Experience & Qualifications:

• Graduation degree is REQUIRED– to secure a UAE Visa and Work Permit.
• Knowledge of MENA market specific from a KYC/KYT perspective
• 5+ years proven working knowledge of AML, regulatory compliance and controls within the Private Banking or financial services industry
• Experienced in due diligence activities (screening and researches)
• AML certifications (i.e: ACAMS or similar)
• Strong problem-solving mindset with a proactive, can-do approach.
• Calm under pressure, with proven resilience and the ability to manage competing priorities.
• Team-oriented, collaborative, and committed to shared outcomes.
• Strong research, written, and verbal communication skills.
• Confident working professionally with colleagues and stakeholders at all levels, including senior management.
• Proficient IT user, comfortable learning new or complex tools; strong capability across Microsoft Office (Excel, Word, Access, Outlook, etc.).
• Flexible and accountable: open to different ideas and cultures, dependable in doing the right thing, and connected through respectful collaboration with clients, suppliers, regulators, and colleagues.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited