Cloud Maintenance Operator

Who we are

We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

Redis Cloud Maintenance Operations team is hiring for an operator role.

We’re looking for a technically strong individual who has a passion for working on large-scale systems, supporting our valued customers, and operating state-of-the-art products.

Why would you love this job?

In this role, you will participate in the monitoring and operating of the Redis Cloud Environment, hosted on all major cloud providers.

We’re looking for team players who are highly motivated, with good attention to detail, and are technically oriented to be working in an intense production environment.

What you’ll do:

• Perform maintenance activities on cloud infrastructure using various tools and methods

• Troubleshoot and debug basic errors related to the maintenance activities

• Read and analyze logs to identify issues

• Coordinate maintenance activities and execute them

• Escalate major issues to the relevant teams

• Monitor large scale maintenances in real time

• Perform post-maintenance checks for health and performance

• Build upgrade and optimization batches

• Follow and constantly improve runbooks

What will you need to have?

• Student in a technical field or relevant technical experience

• Basic understanding of networking

• Basic understanding of cloud computing

• Familiarity with Linux and Windows

• Troubleshooting skills

• Organized

• Communication skills

• Ability to work under pressure

• Willingness to work in a fast-paced environment, including 24/7 availability and working in shifts around the clock

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws.

Redis reserves the right to retain data longer than stated in the privacy policy https://redis.com/legal/privacy-policy/ in order to evaluate candidates.