Best suited to mid-level SaaS account managers comfortable with hybrid work in Dublin and fluent in Hebrew, focusing on expansion revenue within existing accounts.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Gong via Greenhouse
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.
At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.
Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential.
As a Commercial Account Executive (Customer) , you'll play a key role in growing and expanding our commercial customer base. You will own a portfolio of commercial accounts, acting as the primary relationship owner and driving expansion revenue by helping customers deepen their investment in the Gong platform. Once fully ramped, you'll have deep knowledge of our technology and a strong consultative approach to account growth.
NOTE: This position is a hybrid-based role (office 3 days a week and remote).
RESPONSIBILITIES
Own a portfolio of commercial accounts, serving as the primary point of contact and trusted advisor
Drive expansion revenue as your primary metric — identifying and closing upsell and cross-sell opportunities within your account base
Deeply understand customer goals, team structures, and usage patterns to surface timely expansion opportunities
Clearly articulate and demonstrate value, building the business case for broader adoption across customer organizations
Cultivate long-term strategic relationships with key stakeholders to maintain strong account health and uncover growth potential
Partner with Customer Success to ensure customers are well-adopted and positioned for expansion conversations
Maintain an accurate pipeline of expansion opportunities and forecast reliably against quarterly targets
QUALIFICATIONS
1+ years of relevant account management or commercial sales experience, preferably in a SaaS company
Proven track record of driving expansion revenue within a commercial book of business
Previous SaaS and enterprise software experience
Demonstrated success hitting and exceeding expansion or upsell targets
Excellent verbal and written communication skills
Experience engaging with sales leaders and revenue teams a plus
Comfortable working in a fast-paced, dynamic environment
Self-motivated with a consultative, growth-oriented mindset
Comfortable engaging VP and C-Suite executives, navigating multiple stakeholders within an organisation
Fluency in Hebrew
YOU ARE
A relationship-builder who knows how to turn strong customer relationships into growth opportunities
Passionate about delivering exceptional customer experiences that drive deeper platform adoption
Creative, resourceful, detail-oriented, and well-organized
Skilled at identifying expansion signals within existing accounts and building compelling cases for increased investment
Comfortable leading business reviews, executive presentations, and product demonstrations with senior stakeholders
A team player with high integrity, patience, and grit
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.
Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.
To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
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Source: Gong careers (Greenhouse)