Derived from job-description analysis by Serendipath's career intelligence engine.
As a Commercial Operations Analyst at Axon, you will play a pivotal role in structuring complex deals and ensuring seamless customer experiences, making you a key player in a fast-paced, mission-driven environment. This role is ideal for someone who thrives in a collaborative setting and is eager to grow into a subject-matter expert in quoting tools and pricing structures.
Original posting from Axon
Join Axon and be a Force for Good.
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Ready to make your mark and help save lives? Passionate about technology sales and eager to have a real impact? Want to join a fast-moving team where your contributions truly matter?
Axon is seeking a Commercial Operations Analyst to support both our Sales and Finance teams. This is a highly visible role where you'll play a key part in structuring complex deals and ensuring a seamless customer experience. We're looking for someone who takes initiative, pays close attention to detail, and thrives in a fast-paced environment - someone who doesn't wait to be told what to do next, but also values collaboration, feedback, and continuous learning.
You'll be part of a supportive, mission-driven team that works cross-functionally with Sales, Commercial Controllership, Order Processing, and Accounts Receivable. You'll receive training, mentorship, and resources - and in turn, we'll count on you to take ownership of your work, drive things forward, and proactively solve problems as they come up.
At Axon, we value people who think critically, take pride in their work, and care deeply about getting things right. If you're motivated, detail-oriented, and ready to grow in a dynamic environment - we'd love to meet you.
What You'll Do
Location: 4 days a week (Tuesday-Friday) in office at Axon Hub Location
- Structure and support complex commercial deals across key accounts, working cross-functionally with Sales, Finance, and Legal to ensure efficient delivery and accurate financial outcomes.
- Maintain accuracy in Salesforce CRM, including custom contract terms, pricing, and discounting - with heavy use of Salesforce CPQ.
- Build deep expertise in Axon's product catalog, bundles, pricing structures, and approval flows - becoming a trusted resource for Sales on deal formats, non-standard quote requests, Excel supplements, and custom reporting.
- Analyze existing customer contracts to identify performance obligations, flag risks or gaps proactively, and ensure proper invoicing, documentation, and compliance.
- Participate in testing for new product launches and system updates, providing structured feedback as part of test cycles.
- Collaborate with cross-functional partners across Sales, Finance, Legal, and Order Processing to ensure timely and accurate deal execution.
- Communicate clearly with cross-functional partners - providing guidance in line with standards and policies while keeping unnecessary back-end complexity out of the conversation.
- Contribute to team-wide efforts, projects, and process improvements as needed.
What We're Looking For
- Strong accuracy and attention to detail with low error rates on quotes and deal documentation.
- Ability to analyze contracts, identify obligations, and flag compliance risks.
- A clear, concise communicator who can simplify complex information for cross-functional stakeholders.
- Proficiency or strong aptitude in Salesforce CRM and CPQ; ability to troubleshoot independently before escalating.
- Collaborative and cross-functional by nature - comfortable working across Sales, Finance, and Legal.
- Able to work autonomously while knowing when to escalate through the right channels.
- Eager to grow into a subject-matter expert on Axon's quoting tools, pricing structures, and deal processes over time.
What You Bring
- Bachelor's degree or equivalent experience
- 3+ years in sales operations, pricing, or commercial operations
- A strong finance orientation and attention to detail, particularly with numbers and data sets
- Salesforce.com CRM platform experience (CPQ preferred)
- Proficiency in Microsoft Excel (pivot tables, lookups, SUMIFs, what-ifs, templates, etc.)
- Clear and concise written and verbal communication skills
- Strong time management and organizational abilities
- A proactive mindset - you take ownership of your work and seek out solutions
- A collaborative approach - you're comfortable asking questions, sharing knowledge, and working as part of a team
- A service-oriented attitude and comfort navigating cross-functional discussions
- Ability to adapt and prioritize in a fast-changing environment
Work Location
This role is based out of any of our offices and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that
Source: Axon careers