Commercial Payments/Product Operations Analyst | London, UK

Commercial Payments/Product Operations Analyst

{"description": " Your role

Corpay is currently looking to hire a Commercial Payments/Product Operations Analyst

within our Corpay Complete division. This position falls under our corporate payments line of business and is located in London In this role, you will support two Product teams by ensuring smooth product delivery through strong operational execution, documentation ownership, KPI reporting, and coordination with both external partners-particularly Visa-and internal stakeholders. You will report directly to the Product Leadership team and regularly collaborate with Product, Engineering, Operations, Compliance, Finance, Sales, and Customer Support teams.

What you'll be doing

Job Responsibilities:

Product operations & delivery support

• Supporting the operational set-up of new product features across the organisation

• Maintaining delivery hygiene including actions, RAID logs (risks, assumptions, issues, dependencies), timelines, status reporting, and release readiness checklists

• Facilitating recurring ceremonies and forums such as sales updates, trainings, and marketing support sessions

• Tracking progress against milestones and proactively chasing inputs to keep delivery moving

Documentation & product enablement

• Creating and maintaining high-quality product documentation, including feature notes, release notes, customer guides, FAQs, and process runbooks

• Maintaining Visa and scheme-related documentation and internal compliance artefacts

• Owning the single source of truth for product artefacts in SharePoint, ensuring version control and discoverability

• Supporting go-to-market readiness by coordinating internal enablement materials with Sales, Customer Success, and Support

Visa scheme liaison & external coordination

• Managing the day-to-day operational relationship with Visa for scheme-related activities

• Tracking queries, documentation requests, compliance deliverables, and deadlines

• Coordinating meetings, agendas, minutes, and follow-ups with external partners

• Maintaining a log of scheme changes and ensuring internal awareness

• Supporting scheme-mandated tasks such as product updates, reporting requests, and certification or attestation activities in partnership with Compliance and Operations

KPI reporting & product insights

• Producing and maintaining regular product KPI dashboards and reporting packs on a weekly and monthly basis

• Tracking product performance and operational health metrics including spend and volume, active accounts and cards, transaction success rates, chargebacks and disputes, authorization rates, customer adoption, feature usage, and delivery metrics

• Assisting with ad-hoc analysis to support business cases, prioritisation, and quarterly planning

Stakeholder management & cross-functional coordination

• Acting as a coordination point between Product Managers and cross-functional teams

• Ensuring timely and consistent stakeholder communication around status, risks, dependencies, and decisions

• Supporting product reviews, steering updates, and customer or partner feedback loops

Continuous improvement

• Identifying and implementing improvements to product team workflows, templates, reporting automation, and intake processes

• Supporting governance and auditability by ensuring key decisions and approvals are documented

Qualifications & Skills

• 2-3 years in financial services (preferably cards or payments but not essential)

• Evidence of supporting B2B products to market

• Evidence of project management and key stakeholder management discipline

• AI proficient a preference

• Good use of data, analytics and reporting

• Strong Microsoft Office and communication skills

Benefits & Perks

• 25 days per annum + 8 bank holidays

• Option to buy or sell up to 5 days annually during the benefits enrollment window

• Employee contribution of 3% matched with 5% from Corpay

• Provided by Vitality with no excess (Corpay covers £250 excess)

• Access to flexible discounts, supermarket savings, and more

• Complimentary access to thousands of online courses

• Volunteering days and engagement in fun company-wide contests and initiatives

Our Company & Purpose

Corpay is a global leader in business payments, laser-focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries

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About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses con