Contact Center Product Manager/Business Analyst

Job Summary

We’re looking for a Contact Center Product Manager/Business Analyst to support our team in Austin, TX. This role offers the opportunity to work on meaningful projects, collaborate with talented colleagues, and contribute to the success of a growing company. If you’re someone who takes initiative, values continuous learning, and thrives in a collaborative setting, we’d love to hear from you.

Key Responsibilities

5–10+ years of experience in Product Management or Business Analysis.

Strong experience in Contact Center / CX platforms.

Knowledge of tools like:

Genesys / NICE / Five9 / Amazon Connect / Cisco Contact Center

Experience with Agile/Scrum methodologies.

Strong documentation skills (BRD, user stories, use cases).

Excellent stakeholder communication and presentation skills.

Analytical mindset with experience in data-driven decision-making.

About CLPS

CLPS Incorporation (NASDAQ: CLPS) is a global technology and consulting firm specializing in end-to-end digital transformation solutions. Since our founding in 2005, we’ve expanded our footprint across 10 countries, with regional hubs in China, Singapore, and the United States, and our headquarters in Hong Kong. Leveraging advanced technologies such as AI, cloud computing, and big data, we deliver innovative services across key sectors including fintech, payments, e-commerce, education, and travel tech. Our mission is to empower businesses to become intelligent, data-driven enterprises. Join CLPS and be part of an innovative, fast-growing team shaping the future of technology across industries.