This position is focusing on Conversational AI/ IVA/ IVR/ Intelligent Virtual Assistant skillset only not AI/ML
Job Description:
Job Title: IVA Engineer (Conversational AI Engineer (IVA / Voice / IVR)
Baltimore MD - Baltimore, MD 21224 - Hybrid
Dallas TX - 75062- Hybrid
Pay Range: $75/hr - $80/hr.
Day to day:
- Design intent taxonomy, utterances, and dialogue flows for voice interactions
- Build and optimize NLU models to improve accuracy and reduce fallbacks
- Create conversation flows (confirmations, disambiguation, error handling)
- Work in platforms like Cognigy (or similar) to build and deploy voice experiences
- Partner with IVR, telephony, and API teams for end-to-end integration
- Analyze NLU performance metrics and continuously improve results
Must-Haves:
- 7-10 years of experience
- Experience building conversational AI / IVA/ voice bot solutions
- Strong skills in intent design, utterances, and NLU optimization
- Hands-on with tools like:
- Cognigy - Must Haves
- Dialogflow, AWS Lex, Nuance, or similar
- Experience with voice or IVR systems
- Ability to work across telephony + backend teams
Plusses:
- Cognigy experience
- NICE CXone, Genesys, or similar contact center platforms
- Exposure to APIs / backend integrations