Costumer Success Student

WE'RE HIRING A PART-TIME CUSTOMER SUCCESS STUDENT IN AARHUS

Want to be part of an AI startup's growth journey while studying?

We're looking for a sharp, service-minded student who wants real responsibility in a fast-growing startup. You'll be a core part of how we support and scale our customer relationships.

You'll work around 20-25 hours per week alongside your studies, getting hands-on experience with B2B SaaS, customer success operations, and what it takes to build something from the ground up.

JOIN US ON OUR GROWTH JOURNEY

At Cernel, we're bringing the AI revolution to ecommerce by building the intelligent backbone behind every item sold online. We make ecommerce teams work smarter, faster, and with amplified abilities across the entire value chain - starting with what lies at the core: product data.

As we scale, ensuring our customers get maximum value from our platform is critical. That's where you come in.

As Customer Success Student, you'll work closely with our Customer Success Manager and get direct exposure to how we onboard, support, and grow our customer base. We work with clients like Matas, Hummel, Vero Moda, LuksusBaby and many more.

RESPONSIBILITIES AND DAILY WORK

• Own customer relationships from onboarding through ongoing success and development

• Conduct onboarding calls and product walkthroughs, guiding customers through setup and integration

• Quickly understand customer IT infrastructure, business goals, and pain points

• Navigate customer systems, feeds, integrations, and data flows to get them operational and driving results

• Proactively reach out to customers to ensure they're getting value and identify expansion opportunities

• Respond to customer inquiries and gather feedback to communicate internally

• Maintain customer health scores, usage metrics, and documentation

• Help streamline and document customer success workflows and playbooks

• Work closely with Product, Engineering, Sales, and Marketing to translate customer insights into action

WHO YOU ARE AND REQUIREMENTS

• Late-stage bachelor's or master's student, preferably within IT, Business, or related fields

• Available 20-25 hours per week (flexible around exam periods), fluent in Danish and English

• Based in or near Aarhus and able to work from our office in Aarhus

• Strong communicator who can steer conversations, explain complex topics, and build trust quickly

• Exceptional at reading the room, adapting to different personalities, and creating strong relationships

• Quick to grasp customer setups, goals, pain points, and IT infrastructure

• Navigate systems, feeds, integrations, and data flows confidently - not a technical specialist, but you ask the right questions

• Thrive in startup environments where we build "on the go" - comfortable creating momentum without all answers figured out

• Take full ownership, follow tasks through independently, and see opportunities rather than limitations

• Learning-ready and curious about ecommerce, AI, and functioning as the bridge between business and IT

WHO WE ARE

Cernel is building the next generation of ecommerce infrastructure with AI-powered agents that automate complex tasks and connect workflows across systems. We're developing an advanced agent framework that analyses data, makes decisions, and drives performance – giving ecommerce teams better results, higher conversions, and more time for creative work.

We are currently a team of 17 people working from our brand new HQ at Frederiksbjerg, Aarhus. We are ambitious, caring, and collaborative. We work hard, move fast, and genuinely care about building both a great product and a great organisation.

NEXT STEPS AND HOW TO APPLY

The process for the role will look as follows:

Start date: As soon as possible