CRM Data Analyst/Engineer

KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a CRM Data Analyst/Engineer in Los Angeles, Ca.

Job Summary

The CRM Data Analyst/Engineer serves as a key driver of operational efficiency by combining technical expertise with strong business insight. This role is responsible for the full lifecycle management of a Salesforce environment—from identifying business challenges and designing scalable processes to executing development and maintaining system performance. The position focuses on building solutions that enhance workflows, improve user experience, and support overall business growth.

Key Responsibilities

Internal User Support

• Serve as the primary technical resource for internal Salesforce users across multiple departments
• Troubleshoot system issues, resolve user blockers, and ensure uninterrupted platform performance
• Manage user access, roles, and permissions in alignment with security best practices
• Coordinate with development teams to review open tickets and ongoing initiatives

Business Analysis & Process Optimization

• Analyze current workflows to identify inefficiencies and areas for improvement
• Design and document end-to-end business processes, including data flows and user journeys
• Collaborate with stakeholders to translate business needs into scalable technical solutions

Salesforce Administration & Development

• Configure and maintain Salesforce components, including objects, fields, permissions, and automation tools (Flows)
• Develop custom solutions using Apex and Lightning Web Components (LWC) when required
• Ensure system scalability, performance, and alignment with business requirements

Project Management & Documentation

• Manage and prioritize the product backlog, creating clear and actionable task requirements
• Track project progress and coordinate deliverables across stakeholders
• Maintain comprehensive technical and functional documentation to support system continuity and user adoption

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field
• 3+ years of experience in CRM, data analysis, or Salesforce-related roles within a professional environment
• Experience supporting business applications and working with cross-functional teams

Core Competencies

• Strong proficiency in Salesforce configuration and customization
• Ability to translate complex business requirements into technical solutions
• Experience with process mapping and workflow design tools
• Strong problem-solving skills and ability to support users in a fast-paced environment
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders
• Experience managing tasks and workflows within agile environments

Technology Stack

• CRM & Platforms: Salesforce (Sales Cloud, Service Cloud, Experience Cloud)
• Document Management & Collaboration: SharePoint, document management systems
• Automation & Communication Tools: eSignature platforms, document generation tools, messaging platforms
• Development & Project Tools: Jira, version control systems, deployment tools, diagramming tools, backup solutions
• Productivity Tools: Microsoft Office Suite (Teams, Outlook, Word, Excel)

Compensation depends on experience but is typically 40-50/hr.

ABOUT KORE1

Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.

Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.

About the Company:

KORE1 Technologies