Customer Education & Content Manager

Secureframe

New York; San Francisco; Washington DC, US

On-siteCareer-pivot friendly

Who this role is best for

Best suited to mid-level professionals in customer education and content management who thrive in hybrid office settings in major US cities.

Best fit for

Professionals skilled in creating self-service learning materials for technical products.
— “screen-recorded product walkthroughs and compliance framework training courses”
Candidates comfortable with cross-functional enablement across sales and partner teams.
— “internal Sales, Implementation, and Channel Partner enablement”
Individuals who value structured in-office collaboration several days per week.
— “working in the office, approximately 30% of the time”

Things to consider

Hybrid work policy requires living near specific office locations.
— “employees who live within a defined radius of a Secureframe office”
Role reports through customer support rather than marketing or product.
— “report to the Director of Support”

How to stand out

Showcase experience designing training for complex technical frameworks.
— “compliance framework training courses”
Demonstrate ability to scale education across customer segments.
— “helps customers learn Secureframe independently”
Highlight metrics showing improved adoption through educational content.
— “Customer Education & Content Manager will own everything”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Mid

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

effective customer learning resources
internal team enablement

Typical background

customer educationcontent management

Skills & requirements

Required

Customer EducationContent ManagementProduct WalkthroughsCompliance Framework Training

Preferred

Video ProductionSales Enablement

Stack & domain

Customer EducationContent ManagementProduct WalkthroughsCompliance Framework TrainingInternal EnablementSales EnablementImplementation EnablementChannel Partner EnablementCustomer SuccessCustomer ExperienceSupportLeadershipProblem-solvingTeamworkCommunicationInnovationTechnical Understanding

About the role

Original posting from Secureframe via Lever

At Secureframe, we are not just a company; we are at the forefront of revolutionizing cybersecurity compliance. Recognized as one of the industry's most innovative and trusted providers, Secureframe has consistently received accolades for our advanced technology solutions and commitment to excellence. With a robust portfolio of products that safeguard thousands of businesses worldwide, we have been featured in major publications such as Forbes’ next billion dollar startups, TechCrunch, and The Wall Street Journal for our transformative impact on the way companies achieve and maintain compliance standards.
As we continue to grow, our mission remains clear: to provide seamless, secure compliance solutions that enable businesses to focus on what they do best. Joining Secureframe means becoming part of a dynamic team dedicated to professional excellence and continuous learning in an environment that values creativity and forward-thinking.
Secureframe is backed by top VCs including Kleiner Perkins, Accomplice, Gradient Ventures (Google’s AI Fund), BoxGroup, Village Global, and many more.
About the Role
The Customer Education & Content Manager will own everything that helps customers learn Secureframe independently, from screen-recorded product walkthroughs and compliance framework training courses to internal Sales, Implementation, and Channel Partner enablement.
This person will sit under the Customer Experience team (within the broader Customer Success org) and report to the Director of Support.
Secureframe highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Secureframe office), Secureframe considers working in the office, approximately 30% of the time under current policy, to be an essential function of the employee's role.

Source: Secureframe careers (Lever)